Overcome Business Challenges With Automated Call Monitoring
Improve the customer experience with an automated call monitoring solution like CallFinder to capture and analyze the voice of your customer.
Complimentary CallFinder Webinar – October 31st at 2pm
Participate in this webinar to learn how you can glean insights from customer conversations with CallFinder speech analytics!
Speech Analytics for the Marketing Manager
For many marketing managers (or VPs of marketing, Marketing Directors, etc), any insight you have into what will ultimately be a successful marketing/advertising/promotions campaign is critical There is a simple way to get your hands on those insights, and that is by having the technology in place[...]
Customer Service Training Tips: Embracing the Complaints
Improve your customer service operations and the overall customer experience with CallFinder speech analytics.
Role of Contact Center and Marketing in Customer Relationship Management
The time is now for contact centers, customer service departments, and marketing departments to work together! Peppers & Rogers Group recently wrote an article that shares this perspective, highlight that "Visionary companies are shifting their contact centers away from being reactionary[...]
Speech Analytics Technology Can Be Used by Every Department
Increase customer satisfaction and measure call script compliance with CallFinder call recording and speech analytics software.
Managing (and Monitoring) the Customer Experience
Learn how to use automated call monitoring technology to improve the customer experience, and request a free demo of CallFinder speech analytics.
Gather Critical Business Insights with Speech Analytics
Learn how businesses use customer-facing speech analytics technology to improve operation efficiency and bottom-line revenues.
How Do Your Customers Express Dissatisfaction?
If you want to reduce the number of unhappy customers, then learn how a speech analytics solution converts unhappy customers to happy ones.