Explore our knowledge base of materials and learn how to use our speech analytics solution to gather critical business intelligence, monitor customer experience, improve agent training, work more effectively, lower costs, and increase revenue.
“Seeing the client’s reaction when they get their call insights for the first time, and they have one of those ‘ah-ha’ moments – that’s when I know we’ve exceeded their expectations.” -Sam Petersen. Learn why our clients love working with us! CallFinder Speech Analyst, Sam Petersen, reflects on what sets CallFinder apart from the competition.
“Prior to working with CallFinder, we had more of a reactive approach versus a proactive approach. CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.” -Henry Antonov, Senior Quality Assurance Specialist
Do your agents use empathic communication How does empathy impact the customer experience What can speech analytics do to measure and improve empathy This eBook will answer those questions and walk you through all you need to know about the value of empathy in your call center Download your copy[...]
“Before we signed on with CallFinder, our quality assurance process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.” -Nicole Crawford, Centris Quality Assurance Specialist
“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills” -Cheryl Beams, Verve Service Manager. Cheryl Beams explains how CallFinder has made it possible for her team to focus on coaching and react quickly to call trends.
Customer Lifetime Value (CLV) is an important metric to know, especially for credit unions looking to improve the member experience But how do you measure CLV This eBook provides everything you need to know - from how to measure CLV to the tools you can use to improve it Get your copy[...]
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