CallFinder + Methodist Health System: Measuring Empathy to Increase Payments & Performance
Learn how Methodist measured empathy on every agent phone call to get the following results:
- 25% increase in payment plans
- $150,000/mo increase in self-pay collections
- Ensured consistent messaging
- Increased agent efficiency
- Improved the patient experience
CallFinder Acuity Product Sheet
CallFinder Acuity quickly identifies outliers and trends from 100% of your calls using automated scorecards and advanced reporting. Learn how to uncover agent knowledge gaps, reveal coaching opportunities, and evaluate agent performance with CallFinder Acuity.
CallFinder View Product Sheet
Cultivate high-performing agent teams and experience an upward impact on company revenues with sentiment analysis, silence & overtalk detection, searchable call transcriptions, and more – download the CallFinder View Product Sheet now!
Guide to Creating Winning Agent Coaching Strategies
Automated Quality Monitoring solutions are now the standard for companies that want to enhance the customer experience, close agent knowledge gaps, and improve operational efficiency In this eBook, we’ll explain how accomplishing performance goals all starts with agent coaching, and how to[...]
Choosing The Right Speech Analytics Solution: A Quick Guide
There are many benefits to leveraging a speech analytics solution in the contact center But with the increasing number of solutions available, businesses are faced with an overwhelming number of options This guide is designed to help any organization choose the right speech analytics solution[...]
Infographic: How Automated Quality Monitoring Accelerates Time to Value
Need a quick and easy way to show the decision makers why CallFinder’s Automated Quality Monitoring solution ensures ROI and a fast time to value? Download our easy-to-read infographic.
Infographic: 5 Ways Call Monitoring Can Improve Contact Center Performance
Did you know that automated call monitoring doesn’t just improve contact center performance, but it can also enhance every aspect of your business? Learn how in this infographic.
CallFinder Product Overview
CallFinder offers two usage-based, scalable solutions designed to meet your company’s quality management needs and budget requirements. Learn how to transform your QA processes and get a 360-degree view into your agent performance – download our Product Overview now!
Harnessing the Power of Automation: Strategies for Reducing Cost in the Contact Center
In the wake of the COVID-19 lockdown in 2020, businesses are recouping lost revenue and realizing that the customer experience is more important than ever This means that companies must find cost-effective ways to deliver better customer experiences and ensure customer loyalty This white paper[...]