Speech Analytics Resource Library

Case Studies

Read about how current customers have benefited from our speech analytics and call scoring technology. Click the link below to hear what our customers have to say about CallFinder.

Case Studies

White Papers

Scroll through our Whitepapers to download research on topics ranging from how to use speech analytics to avoid compliance issues, to call center quality assurance best practices.

White Papers

CallFinder Videos

Our videos cover topics that focus on how to use speech analytics, automated scorecards, transcriptions, and more to improve CX, agent training, and business processes.

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All Resources

Integrated Financial Technologies (IFT) Exceeds KPIs with CallFinder

October 21, 2020 | Case Study

Integrated Financial Technologies (IFT) is a part of the Travelers Financial Group of Companies, with an advanced call center in Vancouver, Canada IFT deploys and manages over $6 billion worth of capital in the auto, equipment, and consumer finance industries with ventures in Canada, the United[...]

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RoadVantage Improves Contact Center Performance with Speech Analytics

October 20, 2020 | Case Study

"CallFinder gives us a lot of data, along with the ability to quickly and automatically zero in on the most relevant data to validate that our agents are meeting a prescribed set of steps when they adjudicate a claim" - Frank Diaz, Director of Claims and Contact Center[...]

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team meeting about lowering average handle time on agent-customer calls

Benefit Communication Insourcing (BCI) Manages Compliance with CallFinder

October 20, 2020 | Case Study

"With CallFinder in place, we have increased the efficiency of our call reviews and how we explain the benefits The Call Center Supervisors and Managers now have a tool at their disposal to maintain high standards of quality and[...]

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CallFinder Speech Analytics Overview

October 12, 2020 | Video

CallFinder is a market-leading provider of cloud-based speech analytics for small to medium-size businesses to improve agent performance and customer experiences Watch this video to learn how our powerful, affordable, and easy to use solution can improve quality monitoring in your[...]

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Improve Call Quality Monitoring with Speech Analytics

October 12, 2020 | Video

Are you still manually monitoring customer interactions Learn how CallFinder's speech analytics automates quality monitoring for a more efficient and affordable quality management[...]

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Give Customers the Best Experience

October 12, 2020 | Video

Are your call center agents providing the best customer experience possible Find out with CallFinder! Learn how our call quality monitoring and customer experience solution tracks agent-customer interactions to deliver unbiased agent performance evaluations, monitor script compliance, measure KPIs,[...]

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CRMXchange Building New Roads to Greater Productivity RoadVantage

August 31, 2020 | Webinar

Automated agent scoring is key to improving both contact center performance and the customer experience while boosting the bottom line You know that implementing speech analytics and transcription solutions in the contact center offers significant business benefits Now, we can show you how the[...]

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Monitoring QA Remotely: How to Manage Work-From-Home Agents & Monitor Customer Interactions with Cloud-Based QA Technology

April 01, 2020 | Whitepaper

As companies are asking employees to work remotely during the Coronavirus (COVID-19) pandemic, managers and employees alike are looking for resources to address the challenges of working from home This creates a particular urgency for QA Managers, who may be required to manage remote agents[...]

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US Contact Center Decision-Makers’ Guide: CallFinder Quality Monitoring & Call Recording

December 06, 2019 | Whitepaper

Your competitors are likely offering automated speech analytics as part of their service to clients, giving them a steep competitive edge in the high-stakes game of providing exceptional customer experiences Have you implemented speech analytics as part of your QA process Contact[...]

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