Measuring Empathy with Speech Analytics
Do your agents use empathic communication How does empathy impact the customer experience What can speech analytics do to measure and improve empathy This eBook will answer those questions and walk you through all you need to know about the value of empathy in your call center Download your copy[...]
CallFinder + Centris: Credit Union Builds QA Program Around CallFinder
“Before we signed on with CallFinder, our quality assurance process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.” -Nicole Crawford, Centris Quality Assurance Specialist
CallFinder + Verve: Increase Member Satisfaction With More Coaching
“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills” -Cheryl Beams, Verve Service Manager. Cheryl Beams explains how CallFinder has made it possible for her team to focus on coaching and react quickly to call trends.
CallFinder + Aware Recovery Care: Revolutionizing Call Center Management
“I would definitely recommend CallFinder to anyone trying to manage any level of a call center.” – Jennifer Small, Lead Admission Specialist
Watch the video to learn how CallFinder helped Jennifer and her team increase efficiency and admissions while coaching agents to show empathy and compassion.
Infographic: How to Measure Customer Lifetime Value & Improve CX
Do you know how to measure Customer Lifetime Value (CLV)? Or why this metric is so important? This infographic explains how to measure CLV and how to use it to evaluate and improve CX.
Why Choose CallFinder
Learn how CallFinder can help your business make informed decisions with the following:
- Visually-intuitive insights
- Real-time data on every call
- User-friendly interface
- Fully customizable platform
- One-on-one training and support
Measuring Customer Lifetime Value for Credit Unions
Customer Lifetime Value (CLV) is an important metric to know, especially for credit unions looking to improve the member experience But how do you measure CLV This eBook provides everything you need to know - from how to measure CLV to the tools you can use to improve it Get your copy[...]
CallFinder + Methodist Health System: Measuring Empathy to Increase Payments & Performance
Learn how Methodist measured empathy on every agent phone call to get the following results:
- 25% increase in payment plans
- $150,000/mo increase in self-pay collections
- Ensured consistent messaging
- Increased agent efficiency
- Improved the patient experience
CallFinder Acuity Product Sheet
CallFinder Acuity quickly identifies outliers and trends from 100% of your calls using automated scorecards and advanced reporting. Learn how to uncover agent knowledge gaps, reveal coaching opportunities, and evaluate agent performance with CallFinder Acuity.