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CallFinder Resource Library

Explore our knowledge base of materials and learn how to use our speech analytics solution to gather critical business intelligence, monitor customer experience, improve agent training, work more effectively, lower costs, and increase revenue.

CallFinder Acuity Product Sheet

CallFinder Acuity quickly identifies outliers and trends from 100% of your calls using automated scorecards and advanced reporting. Learn how to uncover agent knowledge gaps, reveal coaching opportunities, and evaluate agent performance with CallFinder Acuity.

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CallFinder View Product Sheet

Cultivate high-performing agent teams and experience an upward impact on company revenues with sentiment analysis, silence & overtalk detection, searchable call transcriptions, and more – download the CallFinder View Product Sheet now!

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Guide to Creating Winning Agent Coaching Strategies

Automated Quality Monitoring solutions are now the standard for companies that want to enhance the customer experience, close agent knowledge gaps, and improve operational efficiency In this eBook, we’ll explain how accomplishing performance goals all starts with agent coaching, and how to[...]

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Choosing The Right Speech Analytics Solution: A Quick Guide

There are many benefits to leveraging a speech analytics solution in the contact center But with the increasing number of solutions available, businesses are faced with an overwhelming number of options This guide is designed to help any organization choose the right speech analytics solution[...]

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CallFinder Product Overview

CallFinder offers two usage-based, scalable solutions designed to meet your company’s quality management needs and budget requirements. Learn how to transform your QA processes and get a 360-degree view into your agent performance – download our Product Overview now!

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