CallFinder + Aware Recovery Care: Revolutionizing Call Center Management
“I would definitely recommend CallFinder to anyone trying to manage any level of a call center.” – Jennifer Small, Lead Admission Specialist
Watch the video to learn how CallFinder helped Jennifer and her team increase efficiency and admissions while coaching agents to show empathy and compassion.
Infographic: How to Measure Customer Lifetime Value & Improve CX
Do you know how to measure Customer Lifetime Value (CLV)? Or why this metric is so important? This infographic explains how to measure CLV and how to use it to evaluate and improve CX.
Why Choose CallFinder
Learn how CallFinder can help your business make informed decisions with the following:
- Visually-intuitive insights
- Real-time data on every call
- User-friendly interface
- Fully customizable platform
- One-on-one training and support
Measuring Customer Lifetime Value for Credit Unions
Customer Lifetime Value (CLV) is an important metric to know, especially for credit unions looking to improve the member experience But how do you measure CLV This eBook provides everything you need to know - from how to measure CLV to the tools you can use to improve it Get your copy[...]
CallFinder + Methodist Health System: Measuring Empathy to Increase Payments & Performance
Learn how Methodist measured empathy on every agent phone call to get the following results:
- 25% increase in payment plans
- $150,000/mo increase in self-pay collections
- Ensured consistent messaging
- Increased agent efficiency
- Improved the patient experience
CallFinder Acuity Product Sheet
CallFinder Acuity quickly identifies outliers and trends from 100% of your calls using automated scorecards and advanced reporting. Learn how to uncover agent knowledge gaps, reveal coaching opportunities, and evaluate agent performance with CallFinder Acuity.
CallFinder View Product Sheet
Cultivate high-performing agent teams and experience an upward impact on company revenues with sentiment analysis, silence & overtalk detection, searchable call transcriptions, and more – download the CallFinder View Product Sheet now!
Guide to Creating Winning Agent Coaching Strategies
Automated Quality Monitoring solutions are now the standard for companies that want to enhance the customer experience, close agent knowledge gaps, and improve operational efficiency In this eBook, we’ll explain how accomplishing performance goals all starts with agent coaching, and how to[...]
Choosing The Right Speech Analytics Solution: A Quick Guide
There are many benefits to leveraging a speech analytics solution in the contact center But with the increasing number of solutions available, businesses are faced with an overwhelming number of options This guide is designed to help any organization choose the right speech analytics solution[...]