Customers

CallFinder Empowers Clients to Transform Conversations & CX

CallFinder clients across diverse verticals use our speech analytics solution to create efficient call review and QA processes. Learn how our clients make data-driven decisions based on call trends and insights for a proactive approach to call quality assurance.

CallFinder Case Studies

Client Success Stories

Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

50% increase in set rates
30% increase in sales
30-second response time to inbound calls

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National Tubs Company Uses CallFinder To Improve Agent Training & CX

This walk-in tub company is a leading provider of American-made walk-in tubs and showers in the US and Canada. The company has 30 agent seats and receives over 30,000 inbound calls each month.

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Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder

CallFinder Impact

Improved QA efficiency
Monitored 10x the number of client-agent interactions; up from 10% to 100%
Reduced AHT by 3 minutes
Increased promise to pay by 6%
Increased scope of calls included in agent performance evaluations
Reduced time spent on QA by 50%
Easy Access to sentiment within conversations

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RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

Improved agent compliance on every call
Ensured consistency for claims processes
Identified customer pain points

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CallFinder Testimonials

Hear From Our Clients

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”

Cheryl Beams

Service Manager, Verve, a Credit Union

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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.

Jennifer Small

Lead Admission Specialist at Aware Recovery Care

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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.