Automated Reporting for the Contact center
Reduce QA Time by 50%
Exceed KPI Goals
Increase Sales by 30%
Cloud-Based Call Analytics Dashboard with Customer Sentiment Insights
Create & Measure New Performance goals
Measure Contact Center Metrics & ROI with CallFinder's Automated Speech Analytics Solution
Lower your cost per call after you use CallFinder to identify training opportunities that will help agents reduce average handle times.
Reduce the cost of avoidable callbacks after you improve your team’s first call resolution rate.
Keep a pulse on your customers and understand how they feel about your company overall. Use this data to check the health of the customer experience and provide a benchmark for company success.
Optimize call conversion rates by recognizing what drives callers to convert, all while reducing the cost of quality assurance.