Master the Challenges of a Regulated Industry
Insurance providers operate in a heavily regulated and highly competitive industry. We understand that agent script compliance and risk mitigation are top priorities for insurance agencies. CallFinder’s powerful speech analytics for insurance companies provides the technology needed to efficiently and accurately monitor agent performance, mitigate risk, and ensure customer satisfaction.
Risk & Compliance
It’s critically important to monitor agent performance and ensure script compliance among insurance agents. Detailed searches created within a speech analytics solution will help isolate non-compliant calls and the agents who need additional training. Mitigate risk and improve on-going training programs to ensure 100% compliance.
CallFinder’s speech analytics for insurance companies provides workforce and customer service analysis to help uncover phone sales training opportunities. Custom search queries can be configured to help you gather critical call analytics related to your marketing programs. Uncover competitive market trends and see how competitors promote their brand and products.
The insurance services industry has the second lowest customer satisfaction rating. Improve customer satisfaction ratings with call categorization and call scoring. Pinpoint the calls that yield the lowest customer satisfaction scores and identify specific words, phrases and behaviors that you can use for training agents to provide a positive customer experiences.
Speech analytics for insurance companies and contact centers offers a wide range of practical applications:
- Monitoring of script compliance by sales and service agents.
- Training development for the sales and service teams, and customer-facing workforce.
- Tracking promotions, direct mail campaigns, and all other marketing initiatives.
- Measuring the number of calls that result in scheduled appointments, signed contracts, upsells, and sales.
- Settling disputes and avoiding risk.
CallFinder’s Speech Analytics for Insurance
CallFinder’s speech analytics software provides access to business insights that will help you monitor agent performance, generate more business, retain customers, work more effectively and gather critical business intelligence.
To learn more about how CallFinder’s speech analytics technology can help your insurance agency specifically, we encourage you to sign up for a free discovery session below.