"CallFinder is a rare organization that continues to work with you on an ongoing basis to help make changes as things evolve. Our Analyst has been a great help to our team, through implementation and beyond. He is truly invested in our success with the CallFinder solution."
Jaqueline CarrenoVP, Member Services at Independent Living Systems
"Thank you for all the work that you have done for us. Your tools have assisted our contact center with achieving a higher level of member satisfaction. Your attention to detail and dedication have truly made a significant impact on our success. The level of professionalism and expertise displayed throughout our relationship has been commendable. Thank you for all your efforts. We are fortunate to have such a reliable and skilled partner."
Diane CruzAVP, Retail Financial Services at Centris Federal Credit Union
Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer SmallLead Admission Specialist at Aware Recovery Care
"Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills."
Cheryl BeamsService Manager, Verve, a Credit Union
"Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder."
Nicole CrawfordQuality Assurance Specialist, Centris Credit Union
Erin Carmona talks about how CallFinder's solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.