Our Clients Rely on CallFinder 

Here’s what our clients are saying about how they improved their businesses and customer experiences with CallFinder.

"With CallFinder, we get to hear every single call from all the agents, making it easier to detect errors. Not only that, but bringing issues to the agent’s attention has improved compliance because the agents now read the scripts verbatim – now they know exactly what to say in every call. CallFinder has been a lifesaver."
Jazmin Damaso Lucas
QA Manager at ACSI
"CallFinder is a rare organization that continues to work with you on an ongoing basis to help make changes as things evolve. Our Analyst has been a great help to our team, through implementation and beyond. He is truly invested in our success with the CallFinder solution."
Jaqueline Carreno
VP, Member Services at Independent Living Systems
"Thank you for all the work that you have done for us. Your tools have assisted our contact center with achieving a higher level of member satisfaction. Your attention to detail and dedication have truly made a significant impact on our success. The level of professionalism and expertise displayed throughout our relationship has been commendable. Thank you for all your efforts. We are fortunate to have such a reliable and skilled partner."
Diane Cruz
AVP, Retail Financial Services at Centris Federal Credit Union
Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
"Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills."
Cheryl Beams
Service Manager, Verve, a Credit Union
"Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder."
Nicole Crawford
Quality Assurance Specialist, Centris Credit Union

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