Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer SmallLead Admission Specialist at Aware Recovery Care
"Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills."
Cheryl BeamsService Manager, Verve, a Credit Union
"Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder."
Nicole CrawfordQuality Assurance Specialist, Centris Credit Union
Erin Carmona talks about how CallFinder's solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin CarmonaDirector of First Impressions
Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell TaylorDirector of Collections for Methodist Health System
"CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible."