Kate R

Cloud-based Speech Analytics Powerful. Affordable. Easy.

Improve Agent Performance & the Customer Experience
with CallFinder Speech Analytics

CallFinder® is a market-leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

Let CallFinder Help Your Business

  • Gain visibility into the voice of your customers
  • Monitor agent script and regulatory compliance
  • Enhance workforce training
  • Manage quality monitoring
  • Analyze and improve business processes
  • Discover revenue opportunities

Let us create an automated scorecard and demonstrate how speech analytics will work for your business. Get started today!

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Request Free Assessment

A free assessment of the content of your calls with customers is much more than a product demonstration, it's an analysis of the voice of your customers.

Find out what your customers are experiencing when they call your company in 3 easy steps.


SEND YOURAUDIO FILES

WE ANALYZE &PROCESS DATA

RECEIVE TOP-LEVELINSIGHTS

The entire assessment process takes just a few days to deliver results. Start discovering how you can improve your customers' experience today!

CallFinder Services

Speech analytics software delivers valuable business insights and automates quality monitoring of customer-agent interactions

Monitor Agent Performance and Discover Revenue Opportunities

Use CallFinder to automatically pinpoint agent knowledge gaps and problematic or exemplary behavior to pave the way for coaching opportunities that improve performance, productivity, and call-handling strategies.
CallFinder delivers insight into customer behaviors and purchasing trends by capturing customer conversations. You’ll gain a wealth of knowledge to realize your position in the market and better understand your customers’ preferences.
CallFinder automatically reports on agent performance and customer experience while extracting vital business intelligence that reveals insights to help you reduce costs, improve agent performance, and provide the optimal customer experience.

Learn How CallFinder Works

Powerful. Affordable. Easy.

As a leading speech analytics developer, our call monitoring and automated scoring systems are scalable and grow as your business expands. Whether you have one location or many, CallFinder has a speech analytics solution to fit your business.

Make the Right Investment With CallFinder

CallFinder provides best in class speech analytics technology that is not only affordable and powerful, but is easy to use for both new and tech-savvy users alike. All CallFinder clients are supported by MyAnalyst, a service that dedicates a speech analytics specialist to ensure that businesses optimize the value delivered with CallFinder. Investing in CallFinder presents businesses with the opportunity to increase revenue and customer retention all while reducing company expenses. Contact CallFinder to learn more today.

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CallFinder Case Studies

Proven Results From Our Speech Analytics Software

Maker of Home Care Products for Seniors Uses CallRecording With Speech Analytics to Improve Call Center Performance

CallFinder easily identifies agent script compliance,training opportunities, and customer objections

View Case Study
Oral Surgery Practice Improves thePatient Experience with CallFinder

Cloud-based speech analytics technology uncoversemployee coaching and scripting opportunities

View Case Study

View All Case Studies