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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection.
Our easy-to-use, economical, and effective solution helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client services with tailored, one-on-one training and guidance. Our analysts assist in transforming your manual Quality Monitoring processes into automatically delivered scorecards, transcripts, and reports that measure key business metrics to help you manage your business and contact center operations.
See what our customers say about us on Capterra.
See how CallFinder's speech analytics and automated scorecard solutions will help improve your contact center's performance.
Discover how speech analytics and scorecard solutions can help improve your contact center performance in 3 easy steps.
The entire demo process includes a quick conversation about the challenges you're facing and the goals of your organization to improve agent performance, customer experience, and more. Start discovering how you can improve your customers' experience today!
As a leading speech analytics developer, our call monitoring and automated scoring systems are scalable and grow as your business expands. Whether you have one location or many, CallFinder has a speech analytics solution to fit your business.
CallFinder provides best in class speech analytics technology that is not only affordable and powerful, but is easy to use for both new and tech-savvy users alike. All CallFinder clients are supported by MyAnalyst, a service that dedicates a speech analytics specialist to ensure that businesses optimize the value delivered with CallFinder. Investing in CallFinder presents businesses with the opportunity to increase revenue and customer retention all while reducing company expenses. Contact CallFinder to learn more today.
CallFinder Helps Drive Training Initiativesand Improve the Client ExperienceView Case Study
Benefit Communication Firm Improves Agent Compliance& Training With Automated Call ScorecardsView Case Study
We've compiled a library of whitepapers to help our customers learn
how to get the most out of call analytics.