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Measuring Empathy with Speech Analytics

Do your agents use empathic communication How does empathy impact the customer experience What can speech analytics do to measure and improve empathy This eBook will answer those questions and walk you through all you need to know about the value of empathy in your call center Download your copy[...]

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Measuring Customer Lifetime Value for Credit Unions

Customer Lifetime Value (CLV) is an important metric to know, especially for credit unions looking to improve the member experience But how do you measure CLV This eBook provides everything you need to know - from how to measure CLV to the tools you can use to improve it Get your copy[...]

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Guide to Creating Winning Agent Coaching Strategies

Automated Quality Monitoring solutions are now the standard for companies that want to enhance the customer experience, close agent knowledge gaps, and improve operational efficiency In this eBook, we’ll explain how accomplishing performance goals all starts with agent coaching, and how to[...]

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female contact center agent using headsets and laughing

Choosing The Right Speech Analytics Solution: A Quick Guide

There are many benefits to leveraging a speech analytics solution in the contact center But with the increasing number of solutions available, businesses are faced with an overwhelming number of options This guide is designed to help any organization choose the right speech analytics solution[...]

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