eBooks

eBooks

FEATURED

Measuring Empathy with Speech Analytics

Measuring Empathy With Speech Analytics Do your agents use empathic communication? How does empathy impact the customer experience? What can.

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FEATURED

Measuring Customer Lifetime Value For Credit Unions

Measuring Customer Lifetime Value For Credit Unions Customer Lifetime Value (CLV) is an important metric to know, especially for credit.

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Product
- - - The CallFinder Solution
      
      CallFinder proudly offers game-changing, automated tools that serve as the foundation to many of our clients’ QA programs. Learn how automating your call reviews increases efficiency in the call center while empowering your entire QA team to be proactive rather than reactive.
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Solutions
- - - Why Callfinder?
      
      CallFinder offers speech analytics solutions for any contact center in any industry. Our customized solutions help you increase efficiency and improve QA processes with flexible pricing plans to fit your specific needs and your budget.
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Customers
- - - Our Case Studies
      Explore our case studies to learn how CallFinder helps businesses drive more revenue with insights gathered from our advanced speech analytics technology.
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  - - Our Testimonials
      Here’s what our clients are saying about how they improved their businesses and customer experiences with CallFinder.
    - See Testimonials
Resources
- - - Check out our collection of resources to learn how our speech analytics solution informs agent coaching programs to enhance contact center operations and ultimately the customer experience.
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Company
- - - Our Company
      CallFinder is a speech analytics solution specialist. Unlike some CCaaS providers, speech analytics is the only solution that we offer. This allows us to focus 100 percent on improving the call review, call monitoring, and quality assurance processes for contact centers across various industries.
    - Learn More