Apply Speech Analytics to Any Business Challenge
Businesses of all sizes and throughout all industries, including call centers and contact centers, can access and extract critical business insights contained in the conversations taking place between employees, agents, and their customers. CallFinder works with small to medium sized organizations to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – the voice of their customers and their agents and employees.
Don’t just train agents…empower them
Our powerful and affordable voice analytics solutions allows you to capture the content, and analyze the context, of valuable voice data. This gives you direct and automated access to how your agents are performing, what the customer is experiencing, and changes to make for empowering your agents to improve performance.
CallFinder provides metrics on hold times, transfers, and other systematic data to provide a complete picture of common business challenges.