Apply Speech Analytics To Any Business Challenge
CallFinder works with businesses and organizations in all industries to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – their customers. Explore the different use cases to learn how CallFinder can help your business.
Agent Script Compliance
Quickly identify non-compliant agents using CallFinder’s automated tools and agent insights to improve call center scripts and ensure agent script compliance.
Automated Quality Monitoring
Augment your quality monitoring processes with automated tools to meet the demands of the modern contact center.
Call Center Performance
Boost efficiency in your call center or contact center, elevate the customer experience, and gauge agent performance on a group and individual basis with CallFinder’s call center software.
Customer Experience Management
Track agent performance, monitor script compliance, optimize call center monitoring, and improve the customer experience.
Marketing Strategy Optimization
Gain market intelligence and optimize marketing campaigns so that you can maximize your ROI and increase revenue.
Measure Sales Effectiveness
Monitor agent calls for sales effectiveness to improve call scripts, and coach your agents to close more deals and drive revenue.
Compliance Risk Management
Ensure agent script compliance to mitigate risk and avoid costly fines for businesses in highly scrutinized industries.
Remote Workforce Solutions
Maintain productivity, agent engagement, and customer satisfaction levels in remote work environments with our work from home solutions.
Cheryl Beams
Service Manager, Verve, a Credit UnionCallFinder Case Studies
Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder
Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.
- 50% increase in set rates
- 30% increase in sales
- 30-second response time to inbound calls
RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points
Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder
CallFinder Impact
- Improved QA efficiency
- Monitored 10x the number of client-agent interactions; up from 10% to 100%
- Reduced AHT by 3 minutes
- Increased promise to pay by 6%
- Increased scope of calls included in agent performance evaluations
- Reduced time spent on QA by 50%
- Easy Access to sentiment within conversations
Schedule a Demo 
See how CallFinder can transform your QA. Book your custom demo today.
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