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By Business Case

 

Apply Speech Analytics to Any Business Challenge

Businesses of all sizes and throughout all industries, including call centers and contact centers, can access and extract critical business insights contained in the conversations taking place between employees, agents, and their customers. CallFinder works with small to medium sized organizations to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – the voice of their customers and their agents and employees.

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Don’t just train agents…empower them

Our powerful and affordable voice analytics solutions allows you to capture the content, and analyze the context, of valuable voice data. This gives you direct and automated access to how your agents are performing, what the customer is experiencing, and changes to make for empowering your agents to improve performance.

CallFinder provides metrics on hold times, transfers, and other systematic data to provide a complete picture of common business challenges.

Extract Important Business Performance Metrics

Automatically monitor your recorded agent-customer conversations to access call center reporting metrics.

 

  • Agent productivity and performance.
  • Average call handling times.
  • Call abandon rates.
  • Call conversion rates.
  • Call transfer rates.
  • Call wait times.
  • Cost per call.
  • First call resolution rates.
  • Script compliance by agent.
  • Up-sell and Cross-sell rates.

Performance metrics that CallFinder customers have discovered and improved with a speech analytics solution include:

  • 59% increase to inbound lead conversion rates through performance discovery and new employee training and coaching efforts.
  • 100% compliance with federal TCPA regulations, and reduction in litigation risk by monitoring script compliance.

Learn how other businesses use CallFinder’s speech analytics technology to improve business performance and capture the customer experience.

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Request a Live Demo Today!

See how CallFinder can help you overcome any business challenge with speech analytics technology. Click here to schedule a live demo, or call 1-800-639-1700.

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