Speech Analytics Solutions | By Business Case

Apply Speech Analytics to any business challenge

CallFinder works with businesses and organizations in all industries to help them develop and reach their business objectives by gaining insight into the most valuable asset they have - their customers. Explore the different use cases to learn how CallFinder can help your business.

Automated Quality Monitoring

Augment your quality monitoring processes with automated tools to meet the demands of the modern contact center.

Explore AQM Solutions

Remote Workforce Solutions

Maintain productivity, agent engagement, and customer satisfaction levels in remote work environments with our work from home solutions.

Work From Home Solutions

Customer Experience Management

Track agent performance, monitor script compliance, optimize call center monitoring, and improve the customer experience.

CX Mangement Solutions

Compliance Risk Management

Ensure agent script compliance to mitigate risk and avoid costly fines for businesses in highly scrutinized industries.

Compliance Risk Solutions

Marketing Strategy Optimization

Gain market intelligence and optimize marketing campaigns so that you can maximize your ROI and increase revenue.

Marketing Strategy Solutions

Measure Sales Effectiveness

Monitor agent calls for sales effectiveness to improve call scripts, and coach your agents to close more deals and drive revenue.

Sales Effectiveness Solutions

Testimonials

We use CallFinder to identify areas where agents need additional coaching, which helps develop training content based on the trends we’ve seen within the calls. We continue to increase our compliance rates thanks to CallFinder.

Sam Wilkerson

Quality Assurance Manager

CallFinder has a great foundation, and they are continuously adding new features based on customer feedback. They created a new search algorithm based on our requests, using variable data that we sent them.

Steve Denbow

Senior Program Manager

We have been extremely happy with everything, including the setup and onboarding. All the support staff and technical folks made it very easy to get things up and running. The continuous support also makes things extremely easy.

Dave Kilby

Director of Operations

Boost Efficiency

Reduce QA Time by 50%

CallFinder's automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.

Case Study

Exceed KPI Goals

Increase Sales by 30%

Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder's agent insights and sentiment analysis.

Case Study

Improve CSAT Scores

Reduce AHT by 15%

CallFinder's agent scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.

White Paper

Schedule a 15-minute Demo of CallFinder's Solution

Learn how CallFinder's speech analytics solutions provide easy-to-use, automated tools to overcome common business challenges across all departments. Schedule your 15-minute demo today!