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CallFinder Speech Analytics > How it Works
How Speech Analytics Works
Learn more about how our automated quality monitoring solution works, and how it can benefit your business or contact center. Or schedule a demo to see CallFinder in action.
How CallFinder Works
Based on years of experience and extensive customer feedback, CallFinder has taken advantage of leading speech analytics technologies to deliver the only available solution that optimizes performance, functionality, and user experience without compromise. CallFinder processes 100% of your calls to systematically uncover trends, and transform unstructured, unleveraged data into actionable business insights.
Advanced Technology Behind The Leading Speech Analytics Solution
CallFinder converts recorded agent-customer interactions into structured data for instant categorization and analysis. CallFinder will automatically report on agent performance and customer experience to help you reduce customer churn and overall costs, improve agent performance, and provide the optimal customer experience. When you use CallFinder, you have access to automated scorecards, cloud-based, user-friendly analytics dashboards, advanced reporting, and managed client services with our experienced CallFinder Analysts.
Contact Us To Learn More About Our Delivery Models
CallFinder is a fully licensed telecom carrier through our relationship with 800 Response Marketing, LLC. We can process virtually any call recording format, and you can choose to send your calls as they happen, or in batches. Learn more about our data security procedures and our redaction capabilities – contact a CallFinder Specialist today.
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