Full Suite of Call Center Monitoring Tools
Automated Scorecards & Call Scoring Features
Custom Analytics Reporting
Speech to Text Transcription
Sentiment & Emotion Analysis
Silence & Overtalk Detection
Detecting silence and overtalk during conversations will ulimately help identify customer pain points, agent shortcomings, positive reactions, and ensure that your agents are supporting customers in the best way possible.
Managed Client Support
There is no need for you to hire outside consulting services to use CallFinder. We do all the heavy-lifting for you and continue working with you as long as you are a customer.