Challenges for Collections Agencies
The expectations are high for collections agencies. They must provide the best service for their clients – maximizing collections success, while providing a positive experience for the people they’re collecting from - and staying compliant with rules and regulations as they change. CallFinder helps collections firms overcome these challenges by analyzing every agent-customer interaction to achieve call center compliance, mitigate risk, and increase payment rates.
Why Automate Call Quality Monitoring with Speech Analytics
CallFinder’s automated solution delivers accurate, detailed performance statistics on every debt collection agent
With automated agent scorecards, you can search, categorize, and analyze the content of your agents’ conversations with debtors. Gain a deeper understanding of what makes a successful collections call, and where agents may need additional training to achieve success.Automated Call Scoring
With speech analytics, debt collection companies can monitor calls to enforce compliance processes, identify agents who stray from the script, and mitigate risk. Ensure compliance with agent performance evaluations and insights from customer interactions.Contact Center Compliance
Boost Collection Rates
With CallFinder, you can monitor calls in a way that is not possible with random sampling or manually listening to every recorded call in its entirety. This in-depth analysis gives you the data to improve operational processes and increase collection rates to satisfy your clients.Agent Script Compliance
Deliver Positive Customer Experiences
Debt collection can be a sensitive business. By monitoring calls for quality assurance, and measuring agent performance and success rates, you’ll gain the insights necessary to analyze and deliver positive customer experiences, both for your clients you are collecting on behalf of, as well as for the debtors you are collecting from. We will work with your unique business needs to provide relevant insights, custom reports, and help you build scorecards so that you can overcome these business challenges.WATCH VIDEO
Quality Assurance for Collections Agencies
When you schedule a 15-minute demo, we'll show you how easy it is to gain insights into how your agents interact with and collect debt from your customers. Take a tour of CallFinder's advanced, automated quality monitoring solution, and book your demo today!