Blog

CallFinder Blog

Insights

agent on phone with customer using friendly tone from sentiment analysis software data

6 Quick Wins for Call Center Agents with Sentiment Analysis Software

Insights

Conversation Intelligence Software: Making Phone Calls Profitable

Insights

two women at a computer looking at call center monitoring data

Automated Call Center Monitoring vs. Manual Monitoring

Insights

woman holding phone and sound wave graphic

Gain Quick Wins in the Call Center Using Silence Detection

Insights

coworkers watching a webinar and taking notes

Webinar Recap: Transforming Call Center Quality Monitoring to Improve MX

Insights

woman standing in front of a screen showing call center analytics data to coworkers

How Call Center Analytics Helps Reduce Wait Times

Insights

emotion and sentiment analysis on computer screen

Emotion and Call Sentiment Analysis: The Secret to Customer Empathy

Insights

3 Reasons You Had a Bad Experience with Speech Analytics

Insights

5 Tips for a Seamless Speech Analytics Integration

Insights

woman using conversation intelligence tools at her desk

How Conversation Intelligence Reduces Agent Churn

Insights

man working at his computer and wearing headphones to provide support for speech analytics companies

What Most Speech Analytics Companies Don’t Tell You About Their Managed Support

Insights

sales person taking with a customer to demonstrate emotion analysis

Why is Emotion Analysis Essential to Sales Channels?

Request a Demo

Let us show you how CallFinder can transform your QA. Book your 15-minute demo today!

"*" indicates required fields

Privacy Policy*