CallFinder Blog

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Automated call transcripts enable you to analyze every customer interaction. Here are five ways to use CallFinder’s automated transcriptions in your call center.

Did you know that underperformance and employee churn have a lot in common? This post explains how to improve performance, keep agents happy, and reduce churn in the call center using automated call quality monitoring.

Call center performance evaluations must go beyond simply listening to calls. These 3 tips will help your agents achieve success on any call.

If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.

Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.

Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.

Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.

While many companies claim that a real-time speech analytics solution is better than other solutions, they don’t tell you the whole truth.