A Guide to Remote Call Center Monitoring
Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.
How to Use Silence Detection in the Call Center
Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!
3 Reasons You Need a Call Center Monitoring Plan in 2023
Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.
Voice Analytics Technology: Best Practices for 2023
Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
5 Tips for Choosing the Best Voice Analytics Software
How do you choose the best voice analytics software for your business? Here are 5 things you should look for when making your decision.
The Value of Call Center Training
Quality call center training can make the difference between a positive and negative emotional connection when customers interact with your brand. Learn more in this post.
Call Center Speech Analytics Improves the Customer Journey
Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.