CallFinder Blog

Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.

Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!

Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.

Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

How do you choose the best voice analytics software for your business? Here are 5 things you should look for when making your decision.

Quality call center training can make the difference between a positive and negative emotional connection when customers interact with your brand. Learn more in this post.

Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.