Boost MX Scores with CallFinder's Automated Call Center Monitoring Solution

CallFinder automatically reviews and scores 100% of your member interactions so you can focus on coaching agents on what matters most to your credit union, and to your members. Fill out the form to see how CallFinder helps boost MX scores while saving you time and resources.

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Why Credit Unions Love Working With CallFinder

If there is one thing credit unions want people to know, it’s that they are not banks. At CallFinder, we understand that credit unions are member-owned and offer unique services and benefits. This means credit unions have distinct language and terms they use in their industry. So naturally, credit unions want to work with a speech analytics provider that understands – and speaks – their language. But that’s just one of the reasons credit unions love CallFinder. Learn how CallFinder can benefit your credit union.

Video Testimonials From Our Credit Union Clients

“Before CallFinder, our QA process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.”
Nicole Crawford
Quality Assurance Specialist, Centris Credit Union
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“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Manager, Verve, a Credit Union
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“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
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Monitor Thousands of Calls at The Click of a Button

Ready to say goodbye to outdated, manual call QA? Learn how your credit union can benefit from CallFinder’s automated scorecards, searchable transcripts, and our unique Managed Client Support team of friendly, speech analytics experts.

Better Member Communication

Monitor the member experience with automated transcripts and our Insights dashboard with sentiment & emotion analysis for a proactive approach to improving MX.

Ongoing Managed Services

One of the best parts of working with CallFinder – your assigned Analyst will meet with you regularly with ideas for how to apply the solution to fit your needs accomplish your goals.

Automated Quality Assurance

CallFinder’s automated agent scorecards offer an unbiased approach to improving agent performance with the capability to compare agents and agent teams so that QA managers can get a better handle on your agent coaching needs.

CallFinder Case Studies

Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

  • 50% increase in set rates
  • 30% increase in sales
  • 30-second response time to inbound calls

RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

  • Improved agent compliance on every call
  • Ensured consistency for claims processes
  • Identified customer pain points

Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder

CallFinder Impact

  • Improved QA efficiency
  • Monitored 10x the number of client-agent interactions; up from 10% to 100%
  • Reduced AHT by 3 minutes
  • Increased promise to pay by 6%
  • Increased scope of calls included in agent performance evaluations
  • Reduced time spent on QA by 50%
  • Easy Access to sentiment within conversations

Featured Resources

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QA Best Practices

Why Clients Love Working With CallFinder

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See how CallFinder can transform your QA. Book your custom demo today.

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