Home Solutions By Industry Credit Unions and Finance

Boost Net Promoter Scores and Ensure 100% Compliance with Automated Quality Monitoring

From Credit Unions to Collections Agencies, CallFinder provides the automated quality monitoring tools every financial institution needs to improve KPIs, call center agent performance, and ultimately the member experience.

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Gain Business Insights from 100% of Your Member Interactions

Financial institutions are faced with many challenges in the highly competitive banking industry. While the member experience is a top priority for credit unions, Net Promoter Scores and compliance are equally important to this vertical. CallFinder makes it easy to offer the best experience for your members, while increasing payment rates and maintaining financial service compliance. Learn how to overcome challenges and drive success with interaction insights from CallFinder's user-friendly, affordable, automated quality monitoring solution.

Boost NPS & Improve the Member Experience with CallFinder

With CallFinder’s advanced speech analytics solution, financial institutions empower agents to boost relevant KPIs, improve MX, and mitigate risk in a highly regulated industry. Easy to use, reliable, and fast, CallFinder's advanced features deliver the results that support the goals specific to your institution.

Automated Scoring

CallFinder's automated agent scorecards offer an unbiased approach to performance improvements across the board. Quickly compare agents and agent teams to get a better handle on your agent coaching needs.
Automated Agent Scorecards

Sentiment Analysis

Monitor the member experience with sentiment analysis & emotion detection. Learn more about how our Insights dashboard gives managers a quick view into the member experience to improve NPS, MX, and more.
Sentiment & Emotion Detection

Managed Solution

CallFinder’s unique MSaaS solution with an experienced team of Speech Analysts is one of the many reasons clients choose us over the competition. Learn why working with us is the right choice for your financial institution.
Managed Client Support

Speech Analytics for Collections Agencies

Debt collection can be a sensitive business. By monitoring calls for quality assurance, and measuring agent performance and success rates, you’ll gain the insights necessary to analyze and deliver positive customer experiences, both for your clients and for the debtors you are collecting from. We will work with you to provide insights unique to your industry, and help you build scorecards to improve performance, ensure compliance, and help you overcome common challenges.
Quality Monitoring for Collections

Speak with a CallFinder Expert About Your Needs

Learn how CallFinder's automated quality monitoring solution offers 100% visibility into every customer interaction with advanced speech analytics technology. Schedule 15 minutes to discuss the needs of your financial institution and learn how to drive success with the CallFinder solution.
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