Gain Business Insights from 100% of Your Member Interactions
Financial institutions are faced with many challenges in the highly competitive banking industry. While the member experience is a top priority for credit unions, Net Promoter Scores and compliance are equally important to this vertical. CallFinder makes it easy to offer the best experience for your members, while increasing payment rates and maintaining financial service compliance. Learn how to overcome challenges and drive success with interaction insights from CallFinder's user-friendly, affordable, automated quality monitoring solution.
Boost Efficiency
Reduce QA Time by 50%
CallFinder's automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.
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Exceed KPI Goals
Increase Revenue by 30%
Learn how to meet team performance goals and impact bottom line revenues while maintaining positive member experiences using CallFinder's agent insights and sentiment analysis.
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Improve Net Promoter Scores
Reduce AHT by 15%
CallFinder's agent scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.
White Paper Boost NPS & Improve the Member Experience with CallFinder
With CallFinder’s advanced speech analytics solution, financial institutions empower agents to boost relevant KPIs, improve MX, and mitigate risk in a highly regulated industry. Easy to use, reliable, and fast, CallFinder's advanced features deliver the results that support the goals specific to your institution.
Automated Scoring
CallFinder's automated agent scorecards offer an unbiased approach to performance improvements across the board. Quickly compare agents and agent teams to get a better handle on your agent coaching needs.
Automated Agent ScorecardsSentiment Analysis
Monitor the member experience with sentiment analysis & emotion detection. Learn more about how our Insights dashboard gives managers a quick view into the member experience to improve NPS, MX, and more.
Sentiment & Emotion DetectionManaged Solution
CallFinder’s unique MSaaS solution with an experienced team of Speech Analysts is one of the many reasons clients choose us over the competition. Learn why working with us is the right choice for your financial institution.
Managed Client Support
Speech Analytics for Collections Agencies
Debt collection can be a sensitive business. By monitoring calls for quality assurance, and measuring agent performance and success rates, you’ll gain the insights necessary to analyze and deliver positive customer experiences, both for your clients and for the debtors you are collecting from. We will work with you to provide insights unique to your industry, and help you build scorecards to improve performance, ensure compliance, and help you overcome common challenges.
Quality Monitoring for CollectionsSpeak with a CallFinder Expert About Your Needs
Learn how CallFinder's automated quality monitoring solution offers 100% visibility into every customer interaction with advanced speech analytics technology. Schedule 15 minutes to discuss the needs of your financial institution and learn how to drive success with the CallFinder solution.