30% Lower CPC
40% Less Churn
30% Reduced AHT
Measure Call Center Performance
Being a call center agent is often a difficult job. Agents have to address technical problems, follow scripts, handle angry customers and work in a fast-paced environment. When you also consider all this, it’s no wonder why some contact center agents get a little stressed out on occasion. One way you can reassure your agents and measure call center performance is to use CallFinder's automated call monitoring software to track contact center performance.
Video Testimonials

Nicole Crawford
Quality Assurance Specialist, Centris Credit Union
Jennifer Small
Lead Admission Specialist, Aware Recovery Care
Cheryl Beams
Service Center Manager, VerveCall Center Monitoring: Improving the KPIs That Matter
productivity tools needed to measure & improve contact center performance
CSAT Scores
Average Handle Time
First Call Resolution
Abandon Rates
Average Wait Time
Cost Per Call
Contact Center Agent Training
While KPIs are normally an accurate reflection of overall job performance, you can use CallFinder to improve contact center agent performance in specific ways. Start with CallFinder's automated transcriptions to search, view, and listen to any of your recorded calls to help you identify key business trends and areas where your agents can make improvements. Identify patterns or trends that are negatively influencing efficiency and productivity. Or use agent scorecards to compare agents and motivate agents who fall behind. Based on your findings, you can then work with your assigned Analyst to make changes that will help your agents have greater success in the contact center.
