While KPIs are normally an accurate reflection of overall job performance, you can use CallFinder to improve contact center agent performance in specific ways. Start with CallFinder’s automated transcriptions to search, view, and listen to any of your recorded calls to help you identify key business trends and areas where your agents can make improvements. Identify patterns or trends that are negatively influencing efficiency and productivity. Or use agent scorecards to compare agents and motivate agents who fall behind. Based on your findings, you can then work with your assigned Analyst to make changes that will help your agents have greater success in the contact center.