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White Papers

Beyond Call Recording and Quality Assurance

Business owners and managers are realizing that traditional call recording cannot provide easy access to the insights gained from the daily conversations between employees and customers This whitepaper explains how companies are accessing in-depth business intelligence contained within[...]

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Goodbye Traditional QA. Hello Speech Analytics!

The New Best Practice in Quality Assurance This webcast was originally presented during a roundtable session with CRMXchange Learn more about the challenges of traditional quality assurance monitoring, and the advancements in today’s technology to include automated speech analytics[...]

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Monitor & Improve Interactions with Speech Analytics

Contact centers often find themselves under pressure to go from cost center to “profit center," and to do more than ever before At the same time, we’re seeing that contact centers continue to be the focal point of a business and, therefore, the customer experience But understanding[...]

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