CallFinder Case Studies


Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder
Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.
- 50% increase in set rates
- 30% increase in sales
- 30-second response time to inbound calls


RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points


Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder
CallFinder Impact
- Improved QA efficiency
- Monitored 10x the number of client-agent interactions; up from 10% to 100%
- Reduced AHT by 3 minutes
- Increased promise to pay by 6%
- Increased scope of calls included in agent performance evaluations
- Reduced time spent on QA by 50%
- Easy Access to sentiment within conversations
