Built to Work for Any Team, At Any Scale

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

• 50% increase in set rates
• 30% increase in sales
• 30-second response time to inbound calls

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

• Improved agent compliance on every call
• Ensured consistency for claims processes
• Identified customer pain points

CallFinder Impact

• Improved QA efficiency
• Monitored 10x the number of client-agent interactions; up from 10% to 100%
• Reduced AHT by 3 minutes
• Increased promise to pay by 6%
• Increased scope of calls included in agent performance evaluations
• Reduced time spent on QA by 50%
• Easy Access to sentiment within conversations