CallFinder Speech Analytics

Revolutionize Your QA With the Industry Experts

Speech Analytics

We built CallFinder to work for organizations of any size, in any industry. Our automated speech analytics software solutions provide insights that inform agent coaching and help you increase productivity, improve the customer experience, and much more. Learn more about our automated speech analytics tools and how we can help your business grow.

What Is Speech Analytics?

Speech analytics transforms customer conversations into actionable insights using automated technology. More specifically, speech analytics software takes the automated call transcriptions and analyzes customer interactions to provide immediate insights about your customers and your business. Speech analytics can improve CX, boost call center performance, grow revenue, and the automated tools save both time and money. Automated scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you identify and track the metrics that matter most to your business or call center.

How Do Businesses Use Speech Analytics?

Most businesses use speech analytics in the call center to anticipate their customers’ needs, improve customer interactions, and deliver faster, more positive resolutions. Before implementing a speech analytics solution, businesses typically choose the key performance indicators that they want to improve, such as Average Handle Time or CSAT scores. Once the business has a better understanding of how their call center agents interact with customers using speech analytics technology, they can use that data to create CX tactics that provide a consistent, positive customer experience.

CallFinder Vs. Other Speech Analytics Solutions

Before you choose a speech analytics software system, it’s imperative that you conduct a speech analytics solution vendor comparison. When you’re comparing speech analytics vendors, look at more than just their technology. Look at how the vendors support their end users and the training they provide. To get the most out of a speech analytics system, you need to know how to use it, so the training and support a company provides are just as important as the system itself. Learn more about the benefits how CallFinder’s speech analytics solution, and how it can help your businesses thrive.

Why CallFinder Speech Analytics

CallFinder has become one of the nation’s top speech analytics vendors by selling the best speech analytics software available. By selling and supporting the best speech analyzer around, CallFinder helps business of all sizes and in all industries succeed and grow. In addition to our reputation, we are committed to our clients. And our accolades show it! Check out our online reviews, or visit our About Us page to learn more about why our clients love working with us.

Data Security & Redaction Capabilities

We Offer Several Data Security Procedures & Redaction Capabilities to Accommodate Your Business.

Data Security

We take the security and protection of your data seriously. CallFinder is SOC 2 compliant, meaning we have the appropriate controls in place to mitigate risks related to security, confidentiality, and privacy. We apply both application and user-level protections to prevent users from accessing confidential information. Please review our privacy policy for more information on security and privacy protocols.

HIPAA Compliance

CallFinder is currently serving customers who are required to be HIPAA-compliant, and we are ready to include the appropriate language in our Service Order Form to address HIPAA’s rules, including the Standards for Privacy of Individually Identifiable Health Information, as may be required by the customer. We are prepared to execute the appropriate Business Associate Agreement upon request.

User-Level Protection

CallFinder allows customers to control users’ access to playback and download of audio recordings. CallFinder also has the ability to restrict access to personally identifiable information in call metadata, preventing users from accessing confidential information to protect your customer’s data and your business.
happy, productive call center agent smiling

Speech Analytics Features to Look For

CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience. Learn more about all the advanced features we offer.

Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
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MSaaS Speech Analytics Solution With Built-In Client Support

CallFinder’s built-in client support is like no other in the industry. Every CallFinder speech analytics client is assigned to an experienced CallFinder analyst who becomes an extension of your QA team. Your Analyst works with you to define your goals and continue working with you well beyond implementation to ensure your success with our solution.Unlike other providers, CallFinder does all the heavy lifting for you so that you never need to hire outside consulting services or additional staff to get the most out of CallFinder.

Common Issues Solved by Speech Analytics

Once you’ve chosen the speech analytics system and company you want to work with, you’ll be able to use your system to gain valuable insights you can act on to increase your bottom line, streamline your customer service and improve your operational processes. Some common problems that call centers grapple with are inefficient calls, unhappy customers and missed sales opportunities. As you grow your business, a speech analytics software system can help you resolve these issues. Here are just a few of the more common issues in businesses with call centers and contact centers.

Grow Your Business with CallFinder

Speech Analytics Provides Business Insights

Eliminate Silence

Your speech analytics system can identify calls that have long periods of silence, which gives you the chance to identify and fix the problems that lead to inefficiency.

Improve Agent Tone

Speech analytics tools can also identify calls that have language or acoustics that indicate your customers are unhappy. You can segment these calls and determine the keywords and phrases that identify the reasons people are upset.

Don't Miss a Sale

Your speech analytics system will help you avoid missing out on sales because the data it provides will enable you to target your offers more precisely.

Boost Brand Awareness

Your speech analytics system can also provide insights you can use in marketing by monitoring how different groups respond to your sales offers and marketing messages.

Ensure Compliance

Make sure your agents are complying with your scripts as well as industry regulations. This capability can not only help you increase your sales, but may also help you avoid having to pay fines due to consumer complaints.

Get Started Today

If you’re ready to gain valuable insights into your business and customer base, schedule a demo with a CallFinder expert to learn more about our flexible and affordable speech analytics software system today!

Boost Efficiency

Reduce QA Time by 50%

CallFinder’s automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.

Exceed KPI Goals

Increase Sales by 30%

Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder’s agent insights and sentiment analysis.

Improve CSAT Scores

Reduce AHT by 15%

CallFinder’s automated scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.

Engage Your Employees with Speech Analytics

Create Targeted Goals

Quickly evaluate and pinpoint areas for improvement with CallFinder’s user-friendly dashboard to set actionable, realistic goals.

Track The Results

Track agent and call center performance with automated reports and scorecard data from daily customer conversations.

Empower Your Agents

Raise employee satisfaction levels, boost morale, and reduce attrition with ongoing agent coaching guided by unbiased feedback.

Stay Competitive In Your Industry

At CallFinder, we understand that every industry is unique. And so is every business. Learn how CallFinder addresses the unique challenges of every industry to help businesses improve agent performance, enhance CX, and drive more revenue in the contact center.

Credit Unions

Boost member experience scores while saving valuable time and resources.

Healthcare

Maintain HIPAA compliance and a positive patient experience with actionable insights.

Crisis Centers

Give agents the confidence to handle critical conversations with empathy and compassion.

Apply Speech Analytics To Any Business Challenge

CallFinder works with businesses and organizations in all industries to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – their customers. Explore the different use cases to learn how CallFinder can help your business.

Automated Quality Monitoring

Augment your quality monitoring processes with automated tools to meet the demands of the modern contact center.

Call Center Performance

Boost efficiency in your call center or contact center, and gauge agent performance based on unbiased insights.

Customer Experience Management

Gain 100% visibility into the customer experience and transform every aspect of your call center and your business.

Compliance Risk Management

Ensure agent script compliance to mitigate risk and avoid costly fines for businesses in highly scrutinized industries.

Marketing Strategy Optimization

Gain market intelligence and optimize marketing campaigns so that you can maximize your ROI and increase revenue.

Measure Sales Effectiveness

Monitor agent calls for sales effectiveness to improve call scripts, and coach your agents to close more deals and drive revenue.

Speech Analytics for Sales & Marketing

At CallFinder, we understand that every industry is unique. And so is every business. Learn how CallFinder addresses the unique challenges of every industry to help businesses improve agent performance, enhance CX, and drive more revenue in the contact center.

Know Your Competition

Quickly search your call recordings for keywords and phrases about your competition and know where you stand with customers.

Expand Your Revenue Stream

Get insights on customer behaviors and purchasing trends to know which products and services your customers would like to see.

Increase Marketing ROI

Use customer preferences to ensure brand consistency, optimize marketing campaigns, and maximize marketing spend.

Schedule A Demo

Learn how CallFinder’s speech analytics solution provides automated tools to overcome common challenges in the call center. Book your 15-minute demo today!

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