CallFinder Speech Analytics

CallFinder Speech Analytics

CallFinder proudly offers the only speech analytics software designed to transform outdated QA processes and deliver value to call centers without depleting internal resources.

CallFinder Vs. Other Speech Analytics Solutions

Before you choose a call monitoring software, it’s imperative that you compare speech analytics solution vendors. Look at more than just their technology. Look at how they support their end users and the training they provide. To get the most out of a conversational speech analytics solution, you need to know how to use it, so the training and support a company provides are just as important as the system itself. Learn more about the benefits how CallFinder’s speech analytics solution, and how it can help your businesses thrive.

Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
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MSaaS Speech Analytics Solution With Built-In Client Support

CallFinder’s built-in client support is like no other in the industry. Every CallFinder speech analytics client is assigned to an experienced CallFinder analyst who becomes an extension of your QA team. Your Analyst works with you to define your goals and continue working with you well beyond implementation to ensure your success with our solution.Unlike other providers, CallFinder does all the heavy lifting for you so that you never need to hire outside consulting services or additional staff to get the most out of CallFinder.

Apply Speech Analytics To Any Business Challenge

CallFinder works with businesses and organizations in all industries to help them develop and reach their business objectives by gaining insight into the most valuable asset they have – their customers. Explore the different use cases to learn how CallFinder can help your business.

Automated Quality Monitoring

Augment your quality monitoring processes with automated tools to meet the demands of the modern contact center.

Call Center Performance

Boost efficiency in your call center or contact center, and gauge agent performance based on unbiased insights.

Customer Experience Management

Gain 100% visibility into the customer experience and transform every aspect of your call center and your business.

Compliance Risk Management

Ensure agent script compliance to mitigate risk and avoid costly fines for businesses in highly scrutinized industries.

Marketing Strategy Optimization

Gain market intelligence and optimize marketing campaigns so that you can maximize your ROI and increase revenue.

Measure Sales Effectiveness

Monitor agent calls for sales effectiveness to improve call scripts, and coach your agents to close more deals and drive revenue.

Boost Efficiency

Reduce QA Time by 50%

CallFinder’s automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.

Exceed KPI Goals

Increase Sales by 30%

Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder’s agent insights and sentiment analysis.

Improve CSAT Scores

Reduce AHT by 15%

CallFinder’s automated scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.

Stay Competitive In Your Industry

At CallFinder, we understand that every industry is unique. And so is every business. Learn how CallFinder addresses the unique challenges of every industry to help businesses improve agent performance, enhance CX, and drive more revenue in the contact center.

Credit Unions

Boost member experience scores while saving valuable time and resources.


Maintain HIPAA compliance and a positive patient experience with actionable insights.

Crisis Centers

Give agents the confidence to handle critical conversations with empathy and compassion.

Schedule A Demo

Learn how CallFinder’s speech analytics solution provides automated tools to overcome common challenges in the call center. Book your 15-minute demo today!

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