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CallFinder's Automated QM Solutions

Our automated quality monitoring solutions use leading speech analytics technologies to deliver the only available platform that optimizes performance, functionality, and accuracy without compromising user experience.

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Automated Solutions for the modern contact center

CallFinder’s automated quality monitoring solutions provide the tools that businesses need to create a truly customer-centric environment. Using cloud-based speech analytics, businesses can quickly tag and categorize key phrases from daily agent-customer interactions. Turning this unstructured data into actionable insights will empower agents to resolve situations with ease and improve customer interactions. Learn how CallFinder’s automated quality monitoring solutions help businesses and contact centers in our product overview.
CallFinder Product Overview
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How Speech Analytics Works

Speech analytics technology systematically scans and transcribes thousands of phone conversations and provides a structure for leveraging data into insights that can be readily examined at numerous levels of the corporate infrastructure. This ability to efficiently access the in-depth business intelligence found within agent-customer conversations provides direct insights into the customers’ experiences, their satisfaction levels, purchase patterns, loyalty, and more. Businesses can use this information to improve agent training, impact the customer experience, and implement process changes across the organization.
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Learn More About CallFinder

Delivering highly scalable and effective technology across a wide range of businesses

Industries

Industries

No matter what industry you’re in, CallFinder’s speech analytics and automated call transcription and call scoring solutions will help you uncover the voice of your customer through analyzing the conversations between your agents and employees, and your customers. Our powerful solutions have helped companies in various industries, including Contact Centers, Collections, Insurance, Technology & Communications, Utilities, and more.
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Applications

Applications

Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools and insights to close knowledge gaps that exist in any department or business unit. Leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
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Products

Products

CallFinder offers two cloud-based solutions designed to meet your companies’ analytics needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. With no per-seat license fees or additional hardware requirements, CallFinder is designed to fit any budget and scale with your needs. See which of our easy-to-use solution fits your business needs.
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Take the guesswork out of Quality Assurance & take control of Your Success

CallFinder's solutions transcribe and analyze every recorded customer interaction to provide a nuanced understanding customer sentiments while uncovering agent knowledge gaps and conversational trends so you can improve the areas that matter most to your business. Our advanced solution also includes automated scorecards and a dedicated Speech Analyst who works with you to set goals and create strategies to ensure that you get the outcomes you want and the most value out of our solution. Take a quick tour of CallFinder and start taking control of your success.
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