Solutions

Automated Quality Monitoring Solutions

Our solutions use leading speech analytics technologies to deliver the only available platform that optimizes contact center performance, functionality, and user experience without compromising customer interactions analytics.

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Contact Center Solutions

CallFinder’s automated quality monitoring and call scoring tools provide the solutions that businesses need to create a truly customer-centric environment. Using cloud-based speech analytics, businesses can quickly tag and categorize key phrases from daily agent-customer interactions. Turning this unstructured data into actionable insights will empower agents to resolve situations with ease and improve customer interactions. Learn how CallFinder’s speech analytics solution can help your business or contact center in a live demo.
CallFinder Product Overview
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How Speech Analytics Works

Speech analytics scans thousands of phone conversations in a systematic way, transforming unstructured, leveraged data into insights that can then be readily examined at numerous levels of the corporate infrastructure. This ability to efficiently access the in-depth business intelligence contained within these agent-customers conversations provides companies a new avenue to gain direct insight into the customers’ experiences, their satisfaction levels, purchase patterns, loyalty, and more. Businesses can use this information, gleaned through automated call categorization and analysis, to improve agent training, impact the customer experience, and implement process changes across the organization.

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Delivering highly scalable and effective technology across a wide range of businesses.

Industries

Industries

No matter what industry you’re in, CallFinder’s speech analytics and automated call transcription and call scoring solutions will help you uncover the voice of your customer through analyzing the conversations between your agents and employees, and your customers. Our powerful solutions have helped companies in various industries, including Contact Centers, Collections, Insurance, Technology & Communications, Utilities, and more.
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Applications

Applications

Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools and insights to close knowledge gaps that exist in any department or business unit. Leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
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Products

Products

CallFinder offers two cloud-based solutions designed to meet your companies’ analytics needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. With no per-seat license fees or additional hardware requirements, CallFinder is designed to fit any budget and scale with your needs. See which of our easy-to-use solution fits your business needs.
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