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CallFinder's Automated QM Solutions

Our automated quality monitoring solutions use leading speech analytics technologies to deliver the only available platform that optimizes performance, functionality, and accuracy without compromising user experience.

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Automated Solutions for the modern contact center

CallFinder’s automated quality monitoring solutions gives your call center the tools needed to stay competitive in a customer-centric market. Using cloud-based speech analytics, CallFinder provides an unbiased, structured approach to call quality monitoring with automated scorecards and actionable insights taken from daily agent-customer interactions. Managers can use the time they save with CallFinder on coaching and empowering agents to improve their call handling skills so they can give customers the best experience.
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Video Testimonials

Mitchell Taylor
Methodist Health System increases payment plan percentages by 25% and self-pay collections by $150,000 per month through CallFinder’s solution.

Mitchell Taylor

Director of Collections
Jennifer Small
Aware Recovery Care increases admissions by coaching agents to handle calls with empathy and compassion using CallFinder's sentiment and emotion analysis.

Jennifer Small

Lead Admission Specialist
Erin Carmona
Best Dental significantly reduces patient call review time, and provides their Dental clients with call data and patient experience insights using CallFinder.

Erin Carmona

Director of First Impressions

Learn More About CallFinder

Delivering highly scalable and effective technology across a wide range of businesses

Industries

Industries

No matter what industry you’re in, CallFinder’s speech analytics and automated call transcription and call scoring solutions will help you uncover the voice of your customer through analyzing the conversations between your agents and employees, and your customers. Our powerful solutions have helped companies in various industries, including Contact Centers, Collections, Insurance, Technology & Communications, Utilities, and more.
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Applications

Applications

Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools and insights to close knowledge gaps that exist in any department or business unit. Leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
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Products

Products

CallFinder offers two cloud-based solutions designed to meet your companies’ analytics needs and budget requirements. Each solution provides an easy way to monitor customer engagements in your contact center or business. With no per-seat license fees or additional hardware requirements, CallFinder is designed to fit any budget and scale with your needs. See which of our easy-to-use solution fits your business needs.
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How Speech Analytics Works

Speech analytics technology systematically scans and transcribes thousands of phone conversations and provides a structure for leveraging data into insights that can be readily examined at numerous levels of the corporate infrastructure. This ability to efficiently access the in-depth business intelligence found within agent-customer conversations provides direct insights into the customers’ experiences, their satisfaction levels, purchase patterns, loyalty, and more. Businesses can use this information to improve agent training, impact the customer experience, and implement process changes across the organization.
How CallFinder's Solution Works

Take the guesswork out of Quality Assurance & take control of Your Success

CallFinder's solutions transcribe and analyze every recorded customer interaction to provide a nuanced understanding of customer sentiments while uncovering agent knowledge gaps and conversational trends so you can improve the areas that matter most to your business. Our advanced solution also includes automated scorecards and an experienced Speech Analyst who works with you to set goals and create strategies to ensure that you get the outcomes you want and the most value out of our solution. Take a quick tour of CallFinder and start taking control of your success.
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