CallFinder Videos

Learn how Methodist measured empathy on every agent phone call to get the following results:

• 25% increase in payment plans
• $150,000/mo increase in self-pay collections
• Ensured consistent messaging
• Increased agent efficiency
• Improved the patient experience

Learn how CallFinder can help your business make informed decisions with the following:

• Visually-intuitive insights
• Real-time data on every call
• User-friendly interface
• Fully customizable platform
• One-on-one training and support

“I would definitely recommend CallFinder to anyone trying to manage any level of a call center.” – Jennifer Small, Lead Admission Specialist

Watch the video to learn how CallFinder helped Jennifer and her team increase efficiency and admissions while coaching agents to show empathy and compassion.

Erin Carmona discusses how CallFinder provided timely call data and actionable insights to improve the patient experience for their clients.

Are you providing a superior customer experience? Learn how CallFinder’s solution automatically monitors agent-customer interactions to improve KPIs, agent performance, and the customer experience.

Watch this video to learn how our powerful, affordable, and easy to use solution automates quality monitoring to improve performance across your organization.

Are you still manually monitoring customer interactions? Learn how CallFinder’s speech analytics solution offers a more efficient and affordable quality management strategy.