CallFinder Videos

“Prior to working with CallFinder, we had more of a reactive approach versus a proactive approach. CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.” -Henry Antonov, Senior Quality Assurance Specialist

“Before we signed on with CallFinder, our quality assurance process was completely manual. If you need to free up some time with scoring calls, then absolutely speak with CallFinder.” -Nicole Crawford, Centris Quality Assurance Specialist

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills” -Cheryl Beams, Verve Service Manager. Cheryl Beams explains how CallFinder has made it possible for her team to focus on coaching and react quickly to call trends.

“I would definitely recommend CallFinder to anyone trying to manage any level of a call center.” – Jennifer Small, Lead Admission Specialist

Watch the video to learn how CallFinder helped Jennifer and her team increase efficiency and admissions while coaching agents to show empathy and compassion.

Learn how Methodist measured empathy on every agent phone call to get the following results:

• 25% increase in payment plans
• $150,000/mo increase in self-pay collections
• Ensured consistent messaging
• Increased agent efficiency
• Improved the patient experience

Learn how CallFinder can help your business make informed decisions with the following:

• Visually-intuitive insights
• Real-time data on every call
• User-friendly interface
• Fully customizable platform
• One-on-one training and support

Are you providing a superior customer experience? Learn how CallFinder’s solution automatically monitors agent-customer interactions to improve KPIs, agent performance, and the customer experience.

Erin Carmona discusses how CallFinder provided timely call data and actionable insights to improve the patient experience for their clients.

Watch this video to learn how our powerful, affordable, and easy to use solution automates quality monitoring to improve performance across your organization.