CallFinder Case Studies

Explore our case studies to learn how CallFinder helps businesses drive more revenue with insights
gathered from our advanced speech analytics technology.

Speech Analytics for Debt Collections: Methodist Health System + CallFinder

Learn how Methodist Health System

  • Self-pay collections increased by $150,000 per month
  • Agent quality score increased from 85% to 95%
  • Average call time reduced by over 2 minutes
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Collections & Debt-Recovery Business Improves Agent Performance with Automated Call Scorecards Powered by Speech Analytics

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RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

  • Improved agent compliance on every call
  • Ensured consistency for claims processes
  • Identified customer pain points
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National Tubs Company Uses CallFinder To Improve Agent Training & CX

This walk-in tub company is a leading provider of American-made walk-in tubs and showers in the US and Canada. The company has 30 agent seats and receives over 30,000 inbound calls each month.

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