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Customers > Case Studies
CallFinder Case Studies
Explore our case studies to learn how CallFinder helps businesses drive more revenue with insights
gathered from our advanced speech analytics technology.
Collections & Debt-Recovery Business Improves Agent Performance with Automated Call Scorecards Powered by Speech Analytics
Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder
CallFinder Impact
- Improved QA efficiency
- Monitored 10x the number of client-agent interactions; up from 10% to 100%
- Reduced AHT by 3 minutes
- Increased promise to pay by 6%
- Increased scope of calls included in agent performance evaluations
- Reduced time spent on QA by 50%
- Easy Access to sentiment within conversations
RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points
National Tubs Company Uses CallFinder To Improve Agent Training & CX
This walk-in tub company is a leading provider of American-made walk-in tubs and showers in the US and Canada. The company has 30 agent seats and receives over 30,000 inbound calls each month.
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