Kate R

Partners

We’re proud of the strategic and call center partner relationships we develop and nurture to provide businesses with professional contact center solutions and consulting services, enabling them to access and organize the unstructured, under-leveraged data that is contained in their customer-agent voice conversations.

Strategic Partners

 

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. www.five9.com.


 

EPIC Connections® is a leading provider of contact center consulting and outsourcing services. They work with the most recognized brands in the world to improve the customer experience and deliver a positive return on investment.

 


 

Customer Centered Strategies (CCS) is focused on helping companies enhance revenue generation capabilities and improve operational cost efficiencies through development of excellence in both customer experience and sales enablement processes. CCS accomplishes this through a Customer Experience Transformation Services Portfolio including Voice of the Customer (VoC) Design and Analysis, Customer Experience Strategy Development, Organizational and Cultural Alignment, Process Improvement Implementation, Change Management & Talent Development, Customer Service Training and IVR, ACD, and Speech Analytics.


Lawson Concepts provides market-leading solutions and services for contact centers that reduce agent fatigue and streamline the customer-agent interaction. Solutions provided include agent experience, desktop analytics, desktop automation, guided navigation, impact analysis discovery, payment card industry compliance, quality monitoring, speech analytics, and thought leadership.


Call Center Partners

Many of our customers require the assistance of a call center. During our 25+ years of experience in the telecommunications industry, we’ve developed strong partnerships with several call center service providers. Below are a few of the centers our customers currently work with. We recommend you visit their websites for a complete and up-to-date overview of their capabilities.

Great Direct Concepts, LLC
8520 Cliff Cameron Dr, Suite 410
Charlotte, NC 28269
Attn: Tim Shea/Founder
Ph: 1-800-430-5484
www.greatdirect.com www.autolendingnetwork.net

Founded in 1994, Great Direct Concepts (GDC) focuses on the automotive industry, providing direct response marketing and consulting services to auto dealers. GDC launched AutoLending Network in 1996 to work with auto dealers and lenders as they sought to meet the finance and purchase needs of consumers. AutoLending Network, a nationwide network of finance companies and automotive dealerships, provides the following services:
– A 24/7 live operator call center to capture customer calls for dealers
– Direct mail advertising utilizing custom credit profiles
– Electronic lead delivery to dealers with all relevant customer credit information
– Web-based automated system that sends loan applications to a variety of lenders


O’Currance Teleservices

1785 S 4130 W, Ste. O
Salt Lake City, UT 84104
Ph: 801-736-0500
Fax: 801-736-0510
www.ocurrance.com

O’Currance provides sales expertise and technology to convert inbound calls to sales. The company offers three tiers of agent expertise to fit your business needs and budget:
– Shared Agents receive calls for a wide variety of clients, and are an affordable choice for clients with less technical products.
– Semi-Dedicated Agents offer greater expertise for one particular client, but field calls for other clients as well. They take calls for their priority clients first, and are an affordable alternative to dedicated agents.
– Dedicated Agents are intimately familiar with one client’s products, and convert the most calls into sales. Their extensive knowledge of a client’s product allows them to overcome callers’ objections and resolve their concerns.


TeleDirect Communications
4745 Chippendale Drive
Sacramento, CA 95841
Attn: Sarah Fennema / Business Development
Ph: 1-800-776-1081
www.teledirect.com

TeleDirect Call Centers is a full-service, on-demand call center that provides the people, technology, and hardware to meet the amount of calls, no matter how large that demand is. TeleDirect implements the latest technology advances to make the process as seamless as possible. The company’s proprietary CRM tool maintains call control, streamlines call flow, and provides real-time reporting requirements. TeleDirect activates your account immediately, and professional CSRs can start taking calls the minute you finish signing up.


Voisys
611 Druid Rd, STE 405
Clearwater, FL 33756
Ph: 1-800-GET-VOICE (438-8642)
www.voisys.com

VOISYS provides lead generation and call center service to automotive dealers. The company’s Loan-By-Phone Service and representatives conduct credit interviews with prospective car buyers over the phone. Loan By Phone allows your sales and finance departments to pre-screen applicants and increase advertising effectiveness by taking applications 24 hours a day, 365 days a year.