Uncover Performance Trends to Inform Business Strategies
CallFinder’s automated call transcription solution enables you to quickly read and search transcriptions of every agent-customer interaction. With our speech to text transcription engine, you have the ability to analyze all recorded calls using emotion detection and sentiment categorization. Turn your call recordings into a valuable resource with CallFinder’s speech recognition technology.
Drive CX Success with CallFinder's Advanced Features
With CallFinder’s speech to text transcription, you can pinpoint areas where agents need further coaching to improve CX, boost efficiencies, mitigate risk, and determine marketing successes. Easy to use, reliable, and fast, CallFinder's advanced features deliver the results most relevant to your business needs.
Uncover CX Trends
Pinpoint & analyze any aspect of the customer experience, directly from the voice of your customers. Learn how CallFinder's searchable call transcriptions provide CX insights to improve CSAT scores and more.Download Kohler Case Study
Sentiment & Emotion
Monitor the customer experience with sentiment analysis and emotion detection. Learn more about how our user-friendly Insights dashboard gives managers a quick view into the customer experience.Sentiment & Emotion Analysis
Silence & Overtalk
Identify and address sources of customer frustration using root cause analysis. Learn how our silence and overtalk detection gives QA managers the data needed to coach agents on the more nuanced skills.Silence & Overtalk Detection
Reduce QA Time by 50%
CallFinder's automated quality monitoring solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.Case Study
Exceed KPI Goals
Increase Sales by 30%
Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder's agent insights and sentiment analysis.Case Study
Improve CSAT Scores
Reduce AHT by 15%
CallFinder's agent scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.White Paper
Take a Tour of CallFinder's Automated Transcriptions
Manually monitoring calls is painstakingly slow, expensive, and doesn't offer an accurate assessment of your agent-customer interactions. With CallFinder's automated call transcriptions, QA Mangers gain 100% visibility into every customer interaction with advanced speech-to-text technology. Schedule your demo to get a first-hand look at our automated transcriptions!