Features Speech to Text Transcription

Speech to Text Transcription

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Analyze Every Customer Interaction

CallFinder’s automated speech recognition solution enables you to quickly read and search transcriptions of every agent-customer interaction. With our speech to text transcription engine, you have the ability to analyze all recorded calls using emotion detection and sentiment categorization. Turn your call recordings into a valuable resource with CallFinder’s speech recognition technology.

Gain 100% Visibility into Customer Calls

CallFinder’s audio transcription solution empowers users to…

  • Uncover product and competitive threats
  • Elevate the customer experience & reduce churn
  • Enhance call handling & quality monitoring processes
  • Boost operational efficiencies & lower overhead
  • Improve agent performance & mitigate risk

CallFinder’s Transcription Search

With CallFinder’s speech to text transcription, you can search call transcriptions for keywords and phrases across a select date range of interactions, and pinpoint the specific calls where specific words and phrases are found. Easy to use, reliable, and fast, CallFinder always delivers the results most relevant to your needs.

Analyzing Customer Interactions with CallFinder’s Speech to Text Solution

Coupled with CallFinder’s automated scorecards, full transcripts of your agent-customer call recordings provide a quick visual into 100% of contact center interactions.

  • Instantly review transcripts to determine agent satisfaction and reduce turnover
  • Analyze interactions for customer satisfaction to optimize agent training and coaching programs
  • Rapidly search interactions for keywords to identify trends most relevant to your business needs
Learn more about CallFinder’s speech to text solution

Learn more about CallFinder’s speech to text transcription, search, and sentiment analysis solutions. Contact us to talk with a speech analytics expert today!

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