Features > Automated Call Transcriptions

Automated Call Transcriptions

Automated call transcriptions help QA managers easily monitor and coach agents to ensure positive customer interactions, while monitoring trends and ensuring script compliance.

Video Testimonial

Uncover Performance Trends To Inform Business Strategies

CallFinder’s automated call transcription solution enables you to quickly read and search transcriptions of every agent-customer interaction. With our speech to text transcription engine, you have the ability to analyze all recorded calls using emotion detection and sentiment categorization. Turn your call recordings into a valuable resource with CallFinder’s speech recognition technology.

Drive CX Success With CallFinder's Advanced Features

With CallFinder’s speech to text transcription, you can pinpoint areas where agents need further coaching to improve CX, boost efficiencies, mitigate risk, and determine marketing successes. Easy to use, reliable, and fast, CallFinder’s advanced features deliver the results most relevant to your business needs.

Uncover CX Trends

Pinpoint & analyze any aspect of the customer experience, directly from the voice of your customers. Learn how CallFinder’s searchable call transcriptions provide CX insights to improve CSAT scores and more.

Sentiment & Emotion

Monitor the customer experience with sentiment analysis and emotion detection. Learn more about how our user-friendly Insights dashboard gives managers a quick view into the customer experience.

Silence & Overtalk

Identify and address sources of customer frustration using root cause analysis. Learn how our silence and overtalk detection gives QA managers the data needed to coach agents on the more nuanced skills.

Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder

Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.

  • 50% increase in set rates
  • 30% increase in sales
  • 30-second response time to inbound calls

Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder

CallFinder Impact

  • Improved QA efficiency
  • Monitored 10x the number of client-agent interactions; up from 10% to 100%
  • Reduced AHT by 3 minutes
  • Increased promise to pay by 6%
  • Increased scope of calls included in agent performance evaluations
  • Reduced time spent on QA by 50%
  • Easy Access to sentiment within conversations

RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder

This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.

  • Improved agent compliance on every call
  • Ensured consistency for claims processes
  • Identified customer pain points

Take A Tour Of CallFinder's Automated Transcriptions

Manually monitoring calls is painstakingly slow, expensive, and doesn’t offer an accurate assessment of your agent-customer interactions. With CallFinder’s automated call transcriptions, QA Mangers gain 100% visibility into every customer interaction with advanced speech-to-text technology. Schedule your demo to get a first-hand look at our automated transcriptions!

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