CallFinder is located in South Burlington, VT which is repeatedly selected as one of the healthiest and most livable communities in the country by sources such as Outside Magazine, Kiplinger, and Self Magazine. Burlington is located on Lake Champlain—perfect for sailing and kayaking, and just a 30-minute drive from the Green Mountains, where you can enjoy ideal skiing conditions, and over 300 miles of hiking trails. We consider ourselves very fortunate to be located here! Please take a moment to review the open career opportunities at CallFinder.
Open Positions
New Business Account Executive
Client Services Analyst
Other Positions
New Business Account Executive
Position Summary
The New Business Account Executive is responsible for qualifying leads from marketing, finding new leads, and developing them into qualified prospects. The position requires experience identifying opportunities to deliver solutions utilizing the company’s suite of capabilities through uncovering a prospect’s pain points. Candidates will be required to align CallFinder’s speech analytics solution to solve customers’ challenges and needs. We are open to a remote-based arrangement for the right candidate for the New Business Account Executive position.
Essential Functions & Responsibilities
I. Prospect Qualification & Development
- Maintain a current understanding of CallFinder and competitive products and services.
- Conduct pre-call and pre-product demonstration research to deliver a targeted pitch to prospects.
- Provide subject matter expertise to solve prospects’ business challenges with speech analytics.
- Present speech analytics and business cases that align with the prospect’s challenges while conducting product demonstrations.
- Conduct initial product demonstration with available tools; and only if required, schedule a deep-dive demonstration with CallFinder Analysts.
- Advance prospects to NDA/Pricing stage, secure copies of the prospects’ quality monitoring, reports, and scripts for an initial discovery call.
- Schedule business discovery calls once NDA is in place and pricing discussions have been held.
- Make measurable, weekly progress to move multiple opportunities toward the initial discovery sales stage.
- Qualify prospects to identify budget, need, and buying time frame while identifying the economic buyer, business users, influencers, and IT/telephony personnel.
- Keep an accurate forecast and notes of prospect conversations; and document prospect’s purchase process in Salesforce CRM.
- Provide feedback via company communications and CRM systems (i.e. SalesForce) regarding competitor offerings.
- Interact with and remain in contact with all levels of existing CallFinder clients to expand and grow the existing business after participating in the client project kick-off call.
II. Miscellaneous
- Build trust and rapport with current and potential clients.
- Ability to use a computer, keyboard, mouse, and other computer-related devices on an ongoing daily basis.
III. Other Responsibilities
- Other work-related duties as required
IV. Employment Standards
Education / Experience
Bachelor’s Degree in Business Information Systems, Marketing, Communications, or similar field or equivalent work with 5+ years’ experience required.
Knowledge / Skills / Availability
- Proficiency with web applications such as Microsoft Office/Exchange, Salesforce, and LinkedIn.
- Call Center, speech recognition, or analytics technology experience highly preferred.
- SaaS selling experience.
- Previous experience selling technology solutions to multiple stakeholders.
- Highly professional demeanor, presence, and voice.
- Demonstrated high-level competency in written and verbal communications.
- Experience and familiarity in conducting business using web conferencing tools.
- Demonstrated success working with minimal direct daily supervision in an office or a remote office setting.
- Some travel may be required.
How to Apply: Resume Required For Consideration
If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].
EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
*Only qualified applicants for further consideration will be notified.
Client Services Analyst
Want to be a part of a Speech Analytics team focused on transforming Quality Assurance and Customer Experience for clients? The CallFinder Analyst team applies our leading speech analytics and automated quality monitoring solutions to capture valuable business insights, and discover business insights within agent-customer conversations. The insights derived through working with CallFinder are designed to improve agent performance, agent training effectiveness, and the overall customer experience our clients deliver.
Position Summary
Under the direction of the VP of Operations, the CallFinder Analyst participates in the full client lifecycle of CallFinder implementations from assisting sales with demo presentations, discovery of clients’ business requirements, and completion of corresponding project plans, delivery of the custom reports and scorecards, and ongoing post-implementation client support. This position may require out-of-state overnight travel at times.
Essential Functions
1. Pre-Sale Demo Process
- Deliver demonstrations of the CallFinder solution to qualified prospects using a collaborative approach with sales team.
- Identify existing relevant business cases to highlight during demos over one or more collaboration sessions with sales.
- Gain deep insight into prospect speech analytics requirements and develop effective solutions using existing and future product features.
2. Post-Sale Implementation & Client Training
- Collaborate and communicate effectively with Sales, IS, and Operations, as well as business internal stakeholders.
- Manage project from contract signing through report delivery and provide ongoing support.
- Analyze customer conversations utilizing CallFinder’s advanced speech analytics solution.
- Construct searches and reports designed to automatically categorize and analyze conversations taking place within the client’s call center environment.
- Deliver analysis and reports in alignment with client-specified objectives and goals.
- Create Project Plans and Project Schedules that align with implementation scope and client expectations.
- Capture, manage, and communicate changes to project scope to clients and internal stakeholders.
- Deliver training programs to clients via remote online meeting software (e.g., WebEx).
- Package and deliver key findings and briefings to clients.
- Provide weekly/monthly reporting on implementation projects to management and company stakeholders.
3. Miscellaneous
- Assist other CallFinder team members with data analysis as needed.
- Identify process improvements, development of internal training guides, and external client-facing training materials.
Qualifications & Requirements
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- College degree required.
- Experience working in a professional environment.
- Strong analytical and problem-solving skills.
- Ability to perform independently with strong decision-making and multi-tasking skills.
- Demonstrated high level of competency in written and verbal communication.
- Highly developed telephone, presentation, technical, and sales skills.
- Experience with web applications such as Microsoft Office/Exchange, Salesforce, LinkedIn, online conferencing tools (WebEx, etc.).
- Exceptional listening skills.
- Proficient in identifying patterns and problem-solving.
- Strong attention to detail, organization, and project management skills.
- Previous experience with call center solutions or comparable product technology a plus.
How to Apply:
If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].
EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
Not Exactly What You’re Looking For?
If you didn’t find an open position that fits what you’re looking for but still interested in joining us, not to worry! We are always on the lookout for creative, talented people to join our team. We encourage you to submit your resume with a brief introduction of yourself and all the awesome contributions you can offer our growing company.
We are growing fast, so be sure to check back with us for future job openings!
Send Us Your Resume
Please email your cover letter and resume to [email protected].
EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
Learn more about what we do on our About Us page. Thanks for your interest in CallFinder!
About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics and automated call monitoring technology that is powerful, affordable, and easy to use. It enables small to large size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more, and we work with businesses throughout the United States and Canada.
We are headquartered in Burlington, Vermont with close proximity to gorgeous Lake Champlain and the Green Mountains because it reflects our work/life balance philosophy. We offer a competitive starting salary and an excellent benefits package.
EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v