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Careers at CallFinder

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, check out our open opportunities and apply today!


CallFinder is located in South Burlington, VT which is repeatedly selected as one of the healthiest and most livable communities in the country by sources such as Outside Magazine, Kiplinger, and Self Magazine. Burlington is located on Lake Champlain—perfect for sailing and kayaking, and just a 30-minute drive from the Green Mountains, where you can enjoy ideal skiing conditions, and over 300 miles of hiking trails. We consider ourselves very fortunate to be located here! Please take a moment to review the open career opportunities at CallFinder.

More About CallFinder


Open Positions

QA Software Tester
Sales & Marketing Assistant
New Business Account Executive
Client Services Analyst
Other Positions


QA Software Tester

Want to have the opportunity to work at a growing Software as a Service company? The Product Development team at CallFinder builds and implements our leading speech analytics and automated call quality monitoring solutions designed to help businesses discover valuable insights within agent-customer conversations. These insights help improve agent performance, agent training effectiveness, and the overall customer experience.

This position collaborates closely with the product development team to identify and resolve production and quality system deficiencies as well as assists with the development, review, and approval process of software.

Position Summary

Under the direction of the Product Team lead, the QA Software Tester will be a member of CallFinder’s Agile Scrum Team – responsible for creating and maintaining regression testing, writing technical testing documentation, and troubleshooting/documenting any issues that occur in the system. The QA Software Tester is responsible for the planning and execution of the functional testing and User Acceptance Testing for our staging/production environments. This position will involve making sure that the functional and technical requirements of software changes are followed and implemented as expected. This role will be responsible for creating, maintaining, and adjusting any testing environment needs and will be responsible for making sure that work is ready for production ahead of each Release. This role will also work closely with the rest of the Product Development team to follow current Agile practices and assist with providing information to the team for any found issues

Essential Functions

  • Design, Implement, Test, and Manage Automated Regression Testing.
  • Participates in agile meetings and technical planning meetings.
  • Develop and document application test plans based on business requirements and technical specifications.
  • Creates test cases including detailed expected results.
  • Creates and stages test data.
  • Records and documents the results, including anomalies and issues.
  • Works closely with the Product Development team to ensure all software bugs are caught in-house before the software is delivered to the customer.
  • Provides Iteration Release Notes and testing information for all internal users.
  • Participate in software security testing as needed.

Skills & Experience

  • BA/BS in Software Engineering, Computer Science, a related field, or related industry experience
  • 2+ years of experience with web technologies
  • Experience with automated testing frameworks and/or tools such as Selenium
  • Experience with Linux and AWS is preferred
  • Experience working in a software company, preferably Software as a Service (SaaS)
  • Knowledge of the Agile Scrum Methodology
  • Ability to work alone as well as highly effective in a team collaborative setting
  • Experience working with automated testing to ensure consistent results given prior known input and output results
Compensation & Hours

Paid / Full Time

Location

Onsite in South Burlington, VT

How to Apply:

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

*Only qualified applicants for further consideration will be notified. We are open to a remote-based arrangement for the right candidates.

More About CallFinder

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Sales & Marketing Assistant

Role Summary

Under the direction of the Vice President of Sales and Marketing, this position is responsible for assisting the marketing team in campaign research, coordination, execution, and reporting. The Sales and Marketing Assistant is an integral member of the marketing team with a significant responsibility in supporting lead development, campaign development and execution, prospect communications, performance reporting, and ad-hoc sales team support. Under the direction of the Vice President of Sales & Marketing, 800response Division, the Sales and Marketing Assistant works closely with the rest of the marketing team and maintains relationships with internal cross-functional teams. Overtime may be required at times to meet fluctuations in workloads or staffing requirements.

Essential Responsibilities

  • Research lead lists to support Account-Based Marketing campaign strategy with marketing-qualified Accounts and Contacts using an established set of criteria and tools in the sales and marketing tech stack.
  • Coordinate campaigns and timelines directly with the VP of Sales and Marketing and Marketing Manager to determine new lead list assignments, lead quantity, etc.
  • Create and manage lead lists and dashboards in Salesforce and assign them to the Sales Team.
  • Develop necessary reports and dashboards to track campaign performance.
  • Write/produce digital content, including but not limited to digital ads, newsletters, blogs, and social media posts.
  • Conduct research on target markets, and compile data that will assist in determining the marketing strategy.
  • Assist the VP of Sales and Marketing and Marketing Manager with compiling data and coordinating monthly and quarterly reports for distribution to the Executive Team.

Other Responsibilities

  • Maintain accuracy of Salesforce including data entry, sales records, pipelines,etc.
  • Support the marketing and sales teams in tradeshow and travel follow-up efforts, etc.
  • Provide general support for the sales and communications/marketing teams.

Qualifications / Requirements / Skills

  • Bachelor’s degree
  • 2+ years experience in Marketing and/or sales operations
  • Motivated, results-oriented, collaborator
  • Strong analytical, organizational, and time management skills
  • Able to multitask, prioritize, and manage time efficiently
  • Collaborative approach to work and comfortable communicating with all levels of the organization
  • Proactive approach to learning, helping out, and going the extra mile
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
  • Experience working in a B2B software sales environment is a plus
Compensation & Benefits
  • Guaranteed base salary
  • Health, Dental benefits, 401k plan, Short-& Long-Term Disability
  • Life and AD&D Insurance
  • 3 weeks of PTO in the first year
  • Employee Assistance Program
About 800response

Since 1990, 800response has enabled businesses to boost and optimize new customer interactions with lead generation and conversion tools. Our robust suite of marketing and call monitoring solutions includes toll-free and local tracking assets, real-time call tracking reports, caller demographics, and call monitoring solutions. We are headquartered in Burlington, Vermont with proximity to Lake Champlain and the pristine Green Mountains. Learn more at 800response.com.

More About CallFinder

How to Apply:

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

EOE. CallFinder/800response is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

*Only qualified applicants for further consideration will be notified. We are open to a remote-based arrangement for the right candidates.

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New Business Account Executive

Position Summary

The New Business Account Executive is responsible for qualifying leads from marketing, finding new leads, and developing them into qualified prospects. The position requires experience identifying opportunities to deliver solutions utilizing the company’s suite of capabilities through uncovering a prospect’s pain points. Candidates will be required to align CallFinder’s speech analytics solution to solve customers’ challenges and needs. We are open to a remote-based arrangement for the right candidate for the New Business Account Executive position.

Essential Functions & Responsibilities

I. Prospect Qualification & Development

  1. Maintain a current understanding of CallFinder and competitive products and services.
  2. Conduct pre-call and pre-product demonstration research to deliver a targeted pitch to prospects.
  3. Provide subject matter expertise to solve prospects’ business challenges with speech analytics.
  4. Present speech analytics and business cases that align with the prospect’s challenges while conducting product demonstrations.
  5. Conduct initial product demonstration with available tools; and only if required, schedule a deep-dive demonstration with CallFinder Analysts.
  6. Advance prospects to NDA/Pricing stage, secure copies of the prospects’ quality monitoring, reports, and scripts for an initial discovery call.
  7. Schedule business discovery calls once NDA is in place and pricing discussions have been held.
  8. Make measurable, weekly progress to move multiple opportunities toward the initial discovery sales stage.
  9. Qualify prospects to identify budget, need, and buying time frame while identifying the economic buyer, business users, influencers, and IT/telephony personnel.
  10. Keep an accurate forecast and notes of prospect conversations; and document prospect’s purchase process in Salesforce CRM.
  11. Provide feedback via company communications and CRM systems (i.e. SalesForce) regarding competitor offerings.
  12. Interact with and remain in contact with all levels of existing CallFinder clients to expand and grow the existing business after participating in the client project kick-off call.

II. Miscellaneous

  • Build trust and rapport with current and potential clients.
  • Ability to use a computer, keyboard, mouse, and other computer-related devices on an ongoing daily basis.

III. Other Responsibilities

  • Other work-related duties as required

IV. Employment Standards

Education / Experience
Bachelor’s Degree in Business Information Systems, Marketing, Communications, or similar field or equivalent work with 5+ years’ experience required.

Knowledge / Skills / Availability

  • Proficiency with web applications such as Microsoft Office/Exchange, Salesforce, and LinkedIn.
  • Call Center, speech recognition, or analytics technology experience highly preferred.
  • SaaS selling experience.
  • Previous experience selling technology solutions to multiple stakeholders.
  • Highly professional demeanor, presence, and voice.
  • Demonstrated high-level competency in written and verbal communications.
  • Experience and familiarity in conducting business using web conferencing tools.
  • Demonstrated success working with minimal direct daily supervision in an office or a remote office setting.
  • Some travel may be required.

How to Apply: Resume Required For Consideration

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
*Only qualified applicants for further consideration will be notified.

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Client Services Analyst

Want to be a part of a Speech Analytics team focused on transforming Quality Assurance and Customer Experience for clients? The CallFinder Analyst team applies our leading speech analytics and automated quality monitoring solutions to capture valuable business insights, and discover business insights within agent-customer conversations. The insights derived through working with CallFinder are designed to improve agent performance, agent training effectiveness, and the overall customer experience our clients deliver.

Position Summary

Under the direction of the VP of Operations, the CallFinder Analyst participates in the full client lifecycle of CallFinder implementations from assisting sales with demo presentations, discovery of clients’ business requirements, and completion of corresponding project plans, delivery of the custom reports and scorecards, and ongoing post-implementation client support. This position may require out-of-state overnight travel at times.

Essential Functions

1. Pre-Sale Demo Process

  • Deliver demonstrations of the CallFinder solution to qualified prospects using a collaborative approach with sales team.
  • Identify existing relevant business cases to highlight during demos over one or more collaboration sessions with sales.
  • Gain deep insight into prospect speech analytics requirements and develop effective solutions using existing and future product features.

2. Post-Sale Implementation & Client Training

  • Collaborate and communicate effectively with Sales, IS, and Operations, as well as business internal stakeholders.
  • Manage project from contract signing through report delivery and provide ongoing support.
  • Analyze customer conversations utilizing CallFinder’s advanced speech analytics solution.
  • Construct searches and reports designed to automatically categorize and analyze conversations taking place within the client’s call center environment.
  • Deliver analysis and reports in alignment with client-specified objectives and goals.
  • Create Project Plans and Project Schedules that align with implementation scope and client expectations.
  • Capture, manage, and communicate changes to project scope to clients and internal stakeholders.
  • Deliver training programs to clients via remote online meeting software (e.g., WebEx).
  • Package and deliver key findings and briefings to clients.
  • Provide weekly/monthly reporting on implementation projects to management and company stakeholders.

3. Miscellaneous

  • Assist other CallFinder team members with data analysis as needed.
  • Identify process improvements, development of internal training guides, and external client-facing training materials.

Qualifications & Requirements

    • College degree required.
    • Experience working in a professional environment.
    • Strong analytical and problem-solving skills.
    • Ability to perform independently with strong decision-making and multi-tasking skills.
    • Demonstrated high level of competency in written and verbal communication.
    • Highly developed telephone, presentation, technical, and sales skills.
    • Experience with web applications such as Microsoft Office/Exchange, Salesforce, LinkedIn, online conferencing tools (WebEx, etc.).
    • Exceptional listening skills.
    • Proficient in identifying patterns and problem-solving.
    • Strong attention to detail, organization, and project management skills.
    • Previous experience with call center solutions or comparable product technology a plus.

    How to Apply:

    If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

    Back to List


    Not Exactly What You’re Looking For?

    If you didn’t find an open position that fits what you’re looking for but still interested in joining us, not to worry! We are always on the lookout for creative, talented people to join our team. We encourage you to submit your resume with a brief introduction of yourself and all the awesome contributions you can offer our growing company.

    We are growing fast, so be sure to check back with us for future job openings!

    Send Us Your Resume

    Please email your cover letter and resume to [email protected].

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

    Learn more about what we do on our About Us page. Thanks for your interest in CallFinder!


    About CallFinder:

    CallFinder® is a leading provider of cloud-based speech analytics and automated call monitoring technology that is powerful, affordable, and easy to use. It enables small to large size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more, and we work with businesses throughout the United States and Canada.

    We are headquartered in Burlington, Vermont with close proximity to gorgeous Lake Champlain and the Green Mountains because it reflects our work/life balance philosophy. We offer a competitive starting salary and an excellent benefits package.

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

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