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Careers at CallFinder

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, check out our open opportunities and apply today!

CallFinder is located in South Burlington, VT which is repeatedly selected as one of the healthiest and most livable communities in the country by sources such as Outside Magazine, Kiplinger, and Self Magazine. Burlington is located on Lake Champlain—perfect for sailing and kayaking, and just a 30-minute drive from the Green Mountains, where you can enjoy ideal skiing conditions, and over 300 miles of hiking trails. We consider ourselves very fortunate to be located here! Please take a moment to review the open career opportunities at CallFinder.

More About CallFinder

Open Positions

New Business Account Executive

Position Summary

The New Business Account Executive is responsible for qualifying leads from marketing, finding new leads, and developing them into qualified prospects. The position requires experience identifying opportunities to deliver solutions utilizing the company’s suite of capabilities through uncovering a prospect’s pain points. Candidates will be required to align CallFinder’s speech analytics solution to solve customer’s challenges and needs. We are open to a remote-based arrangement for the right candidate for the New Business Account Executive position.

Essential Functions & Responsibilities

I. Prospect Qualification & Development

  1. Maintain a current understanding of CallFinder and competitive products and services.
  2. Conduct pre-call and pre-product demonstration research to deliver a targeted pitch to prospects.
  3. Provide subject matter expertise to solve prospects’ business challenges with speech analytics.
  4. Present speech analytics and business cases that align with prospect’s challenges while conducting product demonstrations.
  5. Conduct initial product demonstration with available tools; and only if required, schedule a deep-dive demonstration with CallFinder Analysts.
  6. Advance prospects to NDA/Pricing stage, secure copies of the prospects’ quality monitoring, reports and scripts for an initial discovery call.
  7. Schedule business discovery calls once NDA is in place and pricing discussions have been held.
  8. Make measurable, weekly progress to move multiple opportunities towards the initial discovery sales stage.
  9. Qualify prospects to identify budget, need, and buying time frame while identifying the economic buyer, business users, influencers and IT/telephony personnel.
  10. Keep an accurate forecast and notes of prospect conversations; and document prospect’s purchase process in Salesforce CRM.
  11. Provide feedback via company communications and CRM systems (i.e. SalesForce) regarding competitor offerings.
  12. Interact with and remain in contact with all levels of existing CallFinder clients to expand and grow the existing business after participating in the client project kick-off call.

II. Miscellaneous

  • Build trust and rapport with current and potential clients.
  • Ability to use a computer, keyboard, mouse and other computer related devices on an on-going daily basis.

III. Other Responsibilities

  • Other work-related duties as required

IV. Employment Standards

Education / Experience
Bachelor’s Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work with 5+ years’ experience required.

Knowledge / Skills / Availability

  • Proficiency with web applications such as Microsoft Office/Exchange, Salesforce, and LinkedIn.
  • Call Center, speech recognition, or analytics technology experience highly preferred.
  • SaaS selling experience.
  • Previous experience selling technology solutions to multiple stakeholders.
  • Highly professional demeanor, presence, and voice.
  • Demonstrated high-level competency in written and verbal communications.
  • Experience and familiarity in conducting business using web conferencing tools.
  • Demonstrated success working with minimal direct daily supervision in an office or a remote office setting.
  • Some travel may be required.
How to Apply: Resume Required For Consideration

If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
*Only qualified applicants for further consideration will be notified.

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Client Services Analyst

Want to be a part of a Speech Analytics team focused on transforming Quality Assurance and Customer Experience for clients? The CallFinder Analyst team applies our leading speech analytics and automated call scoring solutions to our clients’ recorded conversations to capture valuable business insights, and discover business insights contained in agent-customer conversations. The insights derived through working with CallFinder are designed to improve agent performance, agent training effectiveness, and the overall customer experience our clients deliver.

Position Summary:

Under the direction of the VP of Operations, the CallFinder Analyst participates in the full client lifecycle of CallFinder implementations from assisting sales with demo presentations, discovery of clients’ business requirements, and completion of corresponding project plans, delivery of the custom reports and scorecards, and ongoing post-implementation client support. This position may require out-of-state overnight travel at times.

Essential Functions:

1. Pre-Sale Demo Process

  • Deliver demonstrations of the CallFinder solution to qualified prospects using a collaborative approach with sales team.
  • Identify existing relevant business cases to highlight during demos over one or more collaboration sessions with sales.
  • Gain deep insight into prospect speech analytics requirements and develop effective solutions using existing and future product features.

2. Post-Sale Implementation & Client Training

  • Collaborate and communicate effectively with Sales, IS, and Operations, as well as business internal stakeholders.
  • Manage project from contract signing through report delivery and provide ongoing support.
  • Analyze customer conversations utilizing CallFinder’s advanced speech analytics solution.
  • Construct searches and reports designed to automatically categorize and analyze conversations taking place within the client’s call center environment.
  • Deliver analysis and reports in alignment with client specified objectives and goals.
  • Create Project Plans and Project Schedules that align with implementation scope and client expectations.
  • Capture, manage, and communicate changes to project scope to clients and internal stakeholders.
  • Deliver training programs to clients via remote online meeting software (e.g., WebEx).
  • Package and deliver key findings and briefings to clients.
  • Provide weekly/monthly reporting on implementation projects to management and company stakeholders.

3. Miscellaneous

  • Assist other CallFinder team members with data analysis as needed.
  • Identify process improvements, development of internal training guides, and external client-facing training materials.
Qualifications & Requirements:
    • College degree required.
    • Experience working in a professional environment.
    • Strong analytical and problem solving skills.
    • Ability to perform independently with strong decision making and multi-tasking skills.
    • Demonstrated high-level of competency in written and verbal communications.
    • Highly developed telephone, presentation, technical, and sales skills.
    • Experience with web applications such as Microsoft Office/Exchange, Salesforce, LinkedIn, online conferencing tools (WebEx, etc.).
    • Exceptional listening skills.
    • Proficient in identifying patterns and problem-solving.
    • Strong attention to detail, organization, and project management skills.
    • Previous experience with call center solutions or comparable product technology a plus.
    How to Apply:

    If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

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    Marketing Manager

    Position Summary

    CallFinder is a leading provider of SaaS speech analytics technology. We deliver valuable insights into our clients’ agent-customer interactions, helping our businesses increase conversion rates by 50%, increase sales by 30%, and meet their unique Key Performance Indicators. Our suite of automated tools includes agent insights, automated agent scorecards, customized reports and metrics, and searchable call transcriptions.

    We are growing and looking to bring on an agile and versatile Marketing Manager to direct our existing marketing team through the creation and execution of strategic and effective branding, positioning, and marketing campaigns. Success in this role relies on strong organization and management skills to lead an established team of marketing and sales professionals with the goal of executing against the marketing and sales strategy to grow the business and increase revenues.

    The CallFinder Marketing Manager will report to the Chief Revenue Officer and collaborate with all divisions and stakeholders in the organization.

    • Product Marketing. Research and analyze personas of the target audience. Support the development and execution of marketing strategies and craft compelling messages across marketing channels (landing pages, ad campaigns, Account-based marketing programs).
    • Marketing campaigns. Work with the Digital Marketing Specialist and Marketing Coordinator to plan, coordinate, and execute effective marketing campaigns including Account-based campaigns targeted to Marketing Qualified Leads, email marketing campaigns to prospects, email upsell campaigns to clients, and other marketing and promotional campaigns.
    • Sales enablement. Understand and support the CallFinder sales team with lead generation, messaging, and marketing assets; and inform sales how and when to use it. Partner with development and sales to introduce new solution enhancements and products.
    • Positioning. Develop and communicate key value propositions to differentiate our offerings from competitors. Create a compelling company storyline to increase global awareness as an industry leader.
    • Content Management. Work with the marketing team to create and follow a content calendar that leverages all company profiles and outlets to promote content with the goal of lead generation. Author compelling copy and content for our website(s) and other mediums that considers all aspects of what it takes to generate inbound leads and grow the top-of-funnel opportunities. Develop positioning and messaging that uses sales copywriting best practices to resonate with our target buyer personas and drive conversions/sales/revenue.
    • Branding. Articulate the company’s brand and unique value proposition(s) throughout a wide range of marketing campaigns and materials. Work with outsourced content development and design teams to create collateral that effectively communicates our company brand and message through words and visual elements.
    • Measurement. Use marketing analytics to measure the effectiveness of marketing programs on an ongoing basis. Follow and analyze market trends to identify opportunities and properly position the company and its offerings.

    You want this job because you are…

    • A self-starter with the ability to think critically, multi-task, and keep up in a demanding environment.
    • A superior communicator with incredible writing skills, strong listening skills, and excellent quantitative skills.
    • A motivated, results oriented, collaborator who can successfully collaborate with multiple personalities and communicate with all levels of the organization.
    • Effective at prioritizing tasks. Able to work under tight deadlines with a high attention to detail.
    • Have strong analytical skills (including proficiency in Microsoft Excel) and experience with reporting and data analysis.
    • A critical thinker with the ability to creatively problem solve for every user and identify the most efficient workflow processes.
    • Driven and determined to continually grow as a person and as a professional.
    • An ambitious person, proactive at identifying opportunities for improvement in messaging.
    • Flexible and adaptable in managing your time and schedule in a rapidly changing environment.
    • A person who exudes a positive attitude in everything you do.
    • Always ready to take on a new challenge with the intuition and good judgment to get through it successfully.

    Education / Experience

    • Bachelor’s Degree
    • 5+ years’ experience working in a B2B Marketing environment.

    Knowledge / Skills / Availability

    • Advanced Microsoft Office skills (specifically Excel)
    • Motivated, results oriented, collaborator
    • Ability to collaborate with multiple personalities and communicate with all levels of the organization
    • Strong creative and communication skills
    • Willingness and initiative-taking approach to learning, helping out, and going the extra mile

    Bonus Knowledge

    • Experience working with Salesforce CRM
    • Experience working with marketing automation tools, like Pardot
    • Experience working at a SaaS solution company
    More About CallFinder

    The Marketing Manager is a full-time position based in Burlington, Vermont. Salary is competitive and commensurate with experience. Travel is not currently expected. You must be authorized to work in the United States; sponsorship is not being offered at this time. Burlington is repeatedly selected as one of the most livable communities in the country, located on Lake Champlain and just 30 minutes to the Green Mountains for hiking and skiing. We provide a flexible, fun work environment and a competitive benefits package including:

    • Health & Dental Insurance with generous employer contributions
    • Flexible Benefits plan
    • Life Insurance and AD&D Insurance
    • Three weeks PTO in the first year
    • 401k plan
    • Short- and Long-Term Disability Insurance
    • Paid holidays
    • Employee Assistance Program
    How to Apply: Resume Required For Consideration

    If you’re looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today. Please email your cover letter and resume to [email protected].

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
    *Only qualified applicants for further consideration will be notified.

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    Not Exactly What You’re Looking For?

    If you didn’t find an open position that fits what you’re looking for but still interested in joining us, not to worry! We are always on the lookout for creative, talented people to join our team. We encourage you to submit your resume with a brief introduction of yourself and all the awesome contributions you can offer our growing company.

    We are growing fast, so be sure to check back with us for future job openings!

    Send Us Your Resume Anyway

    Please email your cover letter and resume to [email protected].

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

    Learn more about what we do on our About Us page. Thanks for your interest in CallFinder!

    About CallFinder:

    CallFinder® is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small to large size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more, and we work with businesses throughout the United States and Canada.

    We are headquartered in Burlington, Vermont with close proximity to gorgeous Lake Champlain and the Green Mountains because it reflects our work/life balance philosophy. We offer a competitive starting salary and an excellent benefits package.

    EOE. CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

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