Automated Call Center Monitoring Solutions for Your Industry

We built CallFinder to work for organizations in any industry. Our automated call center monitoring solutions provide insights that inform agent coaching to increase productivity and improve the customer experience.

Credit Unions

At CallFinder, we understand that nothing is more important to credit unions than the member experience. That’s why CallFinder provides automated tools to transform member conversations into exceptional member experiences.

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Manager, Verve, a Credit Union
Watch Testimonial


Gain 100% visibility and monitor thousands of calls at the click of a button with CallFinder. Our automated tools, such as searchable transcriptions and agent scorecards, help your healthcare organization lower costs, save time, and improve call center KPIs, all while maintaining HIPAA compliance with CallFinder’s security and confidentiality features.

Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
Watch Testimonial

Crisis Hotline Call Centers

CallFinder provides automated QA tools to crisis helpline, addiction recovery, and suicide hotline call centers so that their agents can handle critical conversations with empathy and provide help to those in need, when they need it.

Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
Watch Testimonial

Quality Monitoring For Collections Agencies

The expectations are high for collections agencies to provide the best service for their clients – let CallFinder help you exceed your customer’s expectations.

“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
Watch Testimonial

Insurance Agencies

CallFinder’s speech analytics solution for insurance agencies is designed to monitor agent performance and ensure customer satisfaction.

Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
Watch Testimonial

Schedule a Demo 

See how CallFinder can transform your QA. Book your custom demo today.

"*" indicates required fields

Privacy Policy*