Lead Nurture: The Art of Generating, Capturing, and Selling
Learn why personal relationships between businesses and their customers is the most successful way to capture and nurture leads, and how to build those relationships in this blog post.
Gather Critical Business Insights with Speech Analytics
Learn how businesses use customer-facing speech analytics technology to improve operation efficiency and bottom-line revenues.
Call Monitoring Addresses Common Challenges for Contact Centers
Contact center calls generally center on complaints or problems. Learn how to solve these problems early with automated call monitoring.
How Do Your Customers Express Dissatisfaction?
If you want to reduce the number of unhappy customers, then learn how a speech analytics solution converts unhappy customers to happy ones.
Consumers Rely Heavily on the Contact Center to Resolve Issues
NICE, a provider of speech analytics, recently released results of a Consumer Channel Preference Survey The findings show that about 50% of respondents turn to live agents in a contact center to resolve issues According to the report, "Almost half of the respondents noted that if they are[...]
Is Your Business Compliant?
Are you in the business of revenue recovery If so, you need to know thisthe mini-Miranda should be your agents’ best friend Legally, your agents all MUST be reading a mini-Miranda to the people they are calling Do you know if your agents are doing this If not, the risk to your[...]
Speech Analytics Software Helps Companies Harvest Business Intelligence
Learn how speech analytics automatically analyzes recorded calls for quality assurance, script compliance, customer experience, and more.
Agent Performance and Training Enhanced With Call Monitoring Software
Learn how critical call monitoring data allowed this company to take immediate, necessary action to reduce the amount of time call center agents were spending answering customer service-related questions and issues, thus reducing their external call center costs.
79% of Customers Prefer Phone Support Over Other Channels
79% of consumers still prefer to use the telephone to interact with a customer service center Make sure you have the right tool in place, like the Callfinder speech analytics application, to ensure script compliance, call quality, and a resource to use for your agent training program Source:[...]