What is Speech Analytics?
If you searched the Internet for "What is Speech Analytics" you've landed on the right spot! In a word, speech analytics software analyzes agent-customer phone calls to discover the true voice of customers and improve quality assurance practices But it's so much more than that This blog post[...]
Measure Marketing Success, Reduce Churn with Speech Analytics
Without a solution in place to capture, scan and analyze data, businesses are often in the dark about what their customers want and need, and how their competitors and local markets are communicating to consumers As we’ve been covering in recent articles, businesses face many common[...]
Optimize Process and Cost Savings with Speech Analytics
Today’s blog post focuses on optimizing internal processes and cost saving opportunities to make your business more efficient and save money.
Analyze Data to Boost the Customer Experience
Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process,[...]
6 Business Challenges You Can Tackle With Speech Analytics
Realizing the critical nature of delivering positive experiences to customers, and how quality care contributes directly to a company’s bottom line, great strides are taking place in the technology sector to provide companies of all sizes with the tools they need to easily and precisely[...]
Reasons Your Small Business Needs Call Recording
CallFinder provides many benefits for any business or agency, including a positive experience for their customers. Learn why your business should record and analyze calls.
Happy Holidays from CallFinder Recording and Speech Analytics!
We want to wish all of our readers and followers a wonderful holiday season Enjoy the cookies and egg[...]
Call Monitoring and the Differences between Call and Contact Centers
We often use the terms "call center" and "contact center" interchangeably But are they really the same Both serve as "gateways" or initial points of contact for businesses and organizations Both handle inbound and outbound phone calls and use some form of call quality monitoring to maximize their[...]
The Challenge of Call Monitoring for Small Businesses
Small businesses are moving communication services to the cloud more and more to save resources and reduce costs The cloud eliminates the need for costly and cumbersome hardware and software installations As a result of moving into the cloud, SMBs have more time to focus on the data that is[...]