Call Center Monitoring: Big Data's Impact On Business
The smart business owner or manager of today realizes the impact that data can have on his or her company Call centers in particularly receive a lot of data because of the amount of phone calls that they have to process on any given day Call center monitoring has thus become an important part of[...]
Using Contact Center Monitoring to Build Stronger Customer Communications
Who needs an answering service Your business can greatly benefit from having a strong answering service provider as part of your business platform Contact center monitoring ensures that you and your team stay in touch with your customers anytime, anywhere Our inbound call center services along[...]
Call Scripts and Compliance Ensure Good Customer Experiences
The other day, we wrote an article on how to use script compliance measures to avoid publicly embarrassing mistakes for your company and your employees This conjures up thoughts about the latest Comcast Cable debacle that has played out publicly, like a fast moving fire, through the use of social[...]
Increase Customer Satisfaction With Call Quality Monitoring
When a customer calls, you want them to be satisfied with the service you're providing You know your employees, and know that most of the time that is exactly what they're delivering However, having a system in place to ensure that is happening, that customers are getting the care and attention[...]
Call Recording: Why It's A Smart Process
A business with a call center is one that has the potential to collect a lot of data Call recording allows for businesses to make the conscious choice to collect the information that callers are willingly turning over to them Some have tried to twist this into being a negative thing in some way,[...]
Call Script Compliance: Talking the Way to Increased Efficiency
Many centers do not require agents to follow scripts for fear of having agents sound robotic or they feel that they simply do not need them Scripting will increase efficiency by standardizing information given by agents and will allow agents to feel more confident (and therefore less robotic) about[...]
Move to the Cloud for Your Contact Center Monitoring
Don’t get left behind in this great world of technology Here at CallFinder we will help you get the most out of your contact center monitoring while providing you with affordable real time call recording, search, and analysis We will take your contact center away from that dinosaur style[...]
4 Ways To Ruin the Customer Experience
A primary byproduct of excellent customer service is a fantastic Customer Experience for the client Oftentimes, the tendency is for a business to become so focused on their own operating methods, that they can sometimes ruin the experience that the customer has in dealing with a business We will[...]
Business Insights: What To Learn From Phone Calls
One might not think that some simple phone calls could make much of a difference, but that kind of thinking needs to be changed badly A number of business insights have been created as a result of monitoring telephone interactions between customers and employees The Mountain Of Data The amount of[...]