Be Mindful of These Customer Experience Statistics
Customer Experience Statistics to keep in mind throughout 2012: US consumers prefer to resolve their customers’ service issues using the telephone (90%), face to face (75%), company website or email (67%), online chat (47%), text message (22%), social networking site (22%) Source: American[...]
What is Call Tracking, Call Monitoring, Speech Analytics?
Business of all sizes can attest to the fact that there are many benefits to having access to call data Real-time Call Tracking reports provide advertisers with a wealth of precise information on incoming calls to your toll-free vanity number Typically, the reports are accessible online, and are[...]
Call Center Times – Improve Operations Efficiency with Speech Analytics
published in Call Center Times, November 28, 2011 It takes time and resources to listen to call recordings and identify those that need your attention Speech-detection technology, also known as speech analytics, is the process of analyzing recorded calls for you to glean information that helps[...]
800response Launches Speech Analytics Application
Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]