call center recording Archives - CallFinder
Home call center recording

Archive for call center recording

Should Your Call Center Agents Follow a Script?

To script, or not to script That's the million (or billion) dollar question these days We've been reading and hearing more and more that consumers do not want to be spoken to like their robots And as people and consumers ourselves, we have to agree We really enjoyed reading this recent article[...]

Read Post

What To Expect With Call Recording

Every business will have callers and agents or employees who handle those incoming calls In an ideal world, every call should go over smoothly and according to company policy, but we do not live in a perfect world Instead, we require implementation of technology like call recording to determine[...]

Read Post

Call Monitoring Is A Great Way To Maintain Employee Accountability

Employees sometimes have to be monitored in order to ensure that they are following standard operating procedures, and providing quality customer service to ensure a great customer experience Although all business owners like to think that they hire only the best employees, it is never something[...]

Read Post

Improving Agent Performance

The frontline agent position can be extremely difficult Juggling scripts, tasks, company policy, and procedure while listening to the customer at the same time can be stressful Call monitoring can cause further stress for agents who may lose confidence and efficiency as they worry about accuracy[...]

Read Post

Pieces of a Company That Make Up the Call Center Puzzle

  As this recent article points out, there are multiple divisions of a company that play into the call center specifically To be effective in implementing a speech analytics solution, you must make sure to have a designated team in place, consisting of all members within various departments[...]

Read Post

Reduce Customer Attrition with Call Center Recording Tools

I just read a great article on call center recording, and thought I'd share   It was published by Orex, which is a call recording provider, but has some good thoughts on how to reduce customer defection by using recorded conversations to gauge the customer experience a company delivers, and to[...]

Read Post

Call Center Monitoring: The Quality Process

Businesses that make the investment in call center monitoring should get all they can from the data they collect In the end, it’s not simply mining data that matters but what you do with it Everyone involved in managing a call center should understand the quality monitoring process Establish[...]

Read Post

Maximizing Profits by Tapping Your Data Goldmine with Speech Analytics

You invest countless dollars in recruiting, training, and retaining your team of call center representatives You equip them with the latest technology, the best leads, and a script designed to close sales But despite substantial outlay of time and money, you are yet to see a market improvement in[...]

Read Post