Archive for business intelligence

How Small to Medium-Sized Businesses Can Afford Speech Analytics

Until recently, only large enterprises, contact centers and government agencies could afford call recording with speech analytics But, with the development of more Web-based solutions, call recording and speech analytics is more widely available because there is no software or hardware[...]

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Build Customer Relationships with Speech Analytics

The company-customer relationship is certainly not a simple one  It is complex and multifaceted with a lot of moving parts   Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]

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Career College Saves Time and Resources with CallFinder Speech Analytics

Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]

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800response Brings CallFinder Speech Analytics to the SMB Market

BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]

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