Call Center Recording Strengthens Customer Relationships
Strengthen customer relationships by using CallFinder’s speech analytics solution to record and monitor calls automatically.
Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.
How Small to Medium-Sized Businesses Can Afford Speech Analytics
Until recently, only large enterprises, contact centers and government agencies could afford call recording with speech analytics But, with the development of more Web-based solutions, call recording and speech analytics is more widely available because there is no software or hardware[...]
Build Customer Relationships with Speech Analytics
The company-customer relationship is certainly not a simple one It is complex and multifaceted with a lot of moving parts Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]
Gather Critical Business Insights with Speech Analytics
Learn how businesses use customer-facing speech analytics technology to improve operation efficiency and bottom-line revenues.
Speech Analytics Software Helps Companies Harvest Business Intelligence
Learn how speech analytics automatically analyzes recorded calls for quality assurance, script compliance, customer experience, and more.
Cosmetic Surgery Center Uses Call Recordings to Track Patient Preferences
Cosmetic Surgery Center uses CallFinder to know which treatments and procedures patients are looking for and to improve marketing performance.
Career College Saves Time and Resources with CallFinder Speech Analytics
Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]
800response Brings CallFinder Speech Analytics to the SMB Market
BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]