Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.
How Small to Medium-Sized Businesses Can Afford Speech Analytics
Don’t think you can afford speech analytics? Think again. This short post shows you exactly why CallFinder’s speech analytics solution is affordable and easy to integrate. Stop wasting money on manual call monitoring, and start seeing results with the only speech analytics solution that works for any business.
Build Customer Relationships with Speech Analytics
The company-customer relationship is certainly not a simple one It is complex and multifaceted with a lot of moving parts Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]
Gather Critical Business Insights with Speech Analytics
Learn how businesses use customer-facing speech analytics technology to improve operation efficiency and bottom-line revenues.
Speech Analytics Software Helps Companies Harvest Business Intelligence
Learn how speech analytics automatically analyzes recorded calls for quality assurance, script compliance, customer experience, and more.
Career College Saves Time and Resources with CallFinder Speech Analytics
Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]
800response Brings CallFinder Speech Analytics to the SMB Market
BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]
Six Phrases to Cut from Customer Service Vocabulary
If you’re looking to improve the customer experience, here are six phrases that should be avoided by customer service agents.
Three Quick Ways to Impact Business Performance
Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]