There are two rather large TCPA class action lawsuits in the works right now; one with AT&T and the other with Bank of America The potential financial ramifications are staggering, with the AT&T settlement expected to be $45 million, the BoA settlement, which has receive approval, which is[...]
The smart business owner or manager of today realizes the impact that data can have on his or her company Call centers in particularly receive a lot of data because of the amount of phone calls that they have to process on any given day Call center monitoring has thus become an important part of[...]
When examining how business intelligence and call tracking or monitoring tie in, it is important to first understand what business intelligence really is There is a great definition of this term provided by webopediacom, The term business intelligence (BI) represents the tools and systems that[...]
Every customer that calls in to your business desires to receive the same top quality customer service as everyone else The only way to know that this is going to happen is to look at the phone calls that are being made This process is known as quality assurance Listening To A Phone Call There[...]
When most people talk about Big Data, they think they’re referring only to the explosion of information gathered from Web sites That’s not quite correct Big Data is a bit misnamed It’s not about the size of data, but about the large variety of data coming from many sources One key involved[...]
According to business market analysts, speech monitoring and analytics software is probably one of the biggest trends in business today These intelligent software programs provide business owners an opportunity to process the unstructured content of phone conversations with their customers, and[...]
Here is a compilation of research-based statistics on the trending topic of the "customer experience" we’ve been writing about this important topic for about a year, and there are a lot of companies that provide technology tools to help businesses discover the process their customers go[...]
We've been writing and publishing articles, white papers, and other resources on speech analytics and our unique solution, for about one year now We thought it would be good to refresh your memory on how we work, and the benefits of working with us! Affordable Call Recording, Search and Analysis[...]
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