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Speech Analytics Expected To Surge in 2012

Speech analytics and Web chat are the contact center technologies that will experience the highest rates of growth in 2012, according to research from contact center industry analyst firm ContactBabel According to ContactBabel’s "US Contact Center Decision-Maker’s Guide 2012," speech[...]

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5 Ways to Improve Operations Efficiency with Speech Analytics

It takes time and resources to listen to call recordings and identify those that need your attention Speech analytics technology is the process of analyzing recorded calls for you to glean information that helps improve operations within the sales and customer service departments of a company When[...]

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What is Call Tracking, Call Monitoring, Speech Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to call data Real-time Call Tracking reports provide advertisers with a wealth of precise information on incoming calls to your toll-free vanity number Typically, the reports are accessible online, and are[...]

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Call Center Times – Improve Operations Efficiency with Speech Analytics

published in Call Center Times, November 28, 2011 It takes time and resources to listen to call recordings and identify those that need your attention Speech-detection technology, also known as speech analytics, is the process of analyzing recorded calls for you to glean information that helps[...]

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Three Quick Ways to Impact Business Performance

Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]

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3 Ways to Impact Business Performance – Dealer Marketing Magazine

This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a memorable 800 number (like the vanity 800 number - 800-NEW-CARS), real-time tracking data, and speech-analytics will deliver a well-rounded strategy to increasing lead generation and improving[...]

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Speech-Analytics in the News – Capture the Voice of the Customer

Speech Analytics: A Valuable Tool in Capturing the Voice of the Customer October 31, 2011 By Susan J Campbell, TMCnet Contributing Editor Companies throughout multiple industries claim they capture and understand the voice of the customer However, in order to know if they really are focused on[...]

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800response Launches Speech Analytics Application

Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]

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Call Recording Enhances Sales

Joe furrowed his brow as he reviewed Amy’s sales numbers He knew that she was talented and friendly on the phone but these numbers did not make sense Why was she failing to make her sales numbers Many sales managers are just like Joe They hire people who have the knowledge, skills and[...]

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