How Do Your Customers Express Dissatisfaction?
If you want to reduce the number of unhappy customers, then learn how a speech analytics solution converts unhappy customers to happy ones.
Contact Center Monitoring Benefits all Departments in A Company
Contact center performance is measured in a variety of ways. Learn how contact center monitoring can help every department in your business.
Consumers Rely Heavily on the Contact Center to Resolve Issues
NICE, a provider of speech analytics, recently released results of a Consumer Channel Preference Survey The findings show that about 50% of respondents turn to live agents in a contact center to resolve issues According to the report, "Almost half of the respondents noted that if they are[...]
Is Your Business Compliant?
Are you in the business of revenue recovery If so, you need to know thisthe mini-Miranda should be your agents’ best friend Legally, your agents all MUST be reading a mini-Miranda to the people they are calling Do you know if your agents are doing this If not, the risk to your[...]
Speech Analytics Software Helps Companies Harvest Business Intelligence
Learn how speech analytics automatically analyzes recorded calls for quality assurance, script compliance, customer experience, and more.
Agent Performance and Training Enhanced With Call Monitoring Software
Learn how critical call monitoring data allowed this company to take immediate, necessary action to reduce the amount of time call center agents were spending answering customer service-related questions and issues, thus reducing their external call center costs.
79% of Customers Prefer Phone Support Over Other Channels
79% of consumers still prefer to use the telephone to interact with a customer service center Make sure you have the right tool in place, like the Callfinder speech analytics application, to ensure script compliance, call quality, and a resource to use for your agent training program Source:[...]
Call Quality Monitoring Helps Maximize Agent Performance
The customer service your agents provide is often the deciding factor between competitors. Stay ahead of the competition with these tips.
Career College Saves Time and Resources with CallFinder Speech Analytics
Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]