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Speech Analytics Expected To Surge in 2012

Speech analytics and Web chat are the contact center technologies that will experience the highest rates of growth in 2012, according to research from contact center industry analyst firm ContactBabel According to ContactBabel’s "US Contact Center Decision-Maker’s Guide 2012," speech[...]

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What is Call Tracking, Call Monitoring, Speech Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to call data Real-time Call Tracking reports provide advertisers with a wealth of precise information on incoming calls to your toll-free vanity number Typically, the reports are accessible online, and are[...]

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Three Quick Ways to Impact Business Performance

Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]

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800response Launches Speech Analytics Application

Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]

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Call Recording Enhances Sales

Joe furrowed his brow as he reviewed Amy’s sales numbers He knew that she was talented and friendly on the phone but these numbers did not make sense Why was she failing to make her sales numbers Many sales managers are just like Joe They hire people who have the knowledge, skills and[...]

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