You've probably heard it before - it’s difficult to prove the ROI of implementing a speech analytics solution in a call center We’re here to say that that’s not entirely true As businesses expand their use of speech analytics software from using it in just a customer service[...]
Whether a company is making customer service calls or receiving them, all calls should be reviewed with all agents by some level of management for several reasons First off, this is the was that the company can learn where most of their customer service calls are stemming from in the first place[...]
Customers are the lifeblood of companies Without customers, companies wilt and die By providing a world class customer experience, you can retain current customers and even turn them into raving fans that help you attract more customers We will discuss 3 aspects of world class customer service that[...]
What is Speech Analytics Technology Speech analytics is defined as a systematic approach used to analyze customer conversations that take place over the telephone In other words, speech analytics is the process of using technology to automatically analyze recorded speech to gain greater insight[...]
Have you ever called into a business call center to try to receive some assistance with something only to receive terrible customer service This kind of thing happens in a lot of businesses, and it can be a deterrent to customers ever wanting to do business with a company ever again Prevent Poor[...]
Self-analysis is crucial for all businesses Quality products or services are one thing, but customer experience and perception is also equally detrimental when it comes to sustainable growth and longevity of the business Two decades ago, in depth analysis of the customers experience and the quality[...]
If you are a business owner you already know the value of real business intelligence The more data and information that you have, the better you can build that business Thus, adding call monitoring as part of that equation makes a lot of sense Establishing Standards It is important to have[...]
You are curious about what kind of experience your customers are having as a business owner obviously It is simple human curiosity at the very least that would have you wondering what is happening on the phones Aside from curiosity, there are other reasons to look at customer experience Customer[...]
Recording incoming phone calls is an excellent way to monitor your team’s performance, and can make disputing claims much easier Unfortunately, there could be some severe consequences for your business if you do not perform call recording correctly Here is what you should know about call[...]
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.