Call Center Scorecard Use Cases & Quick Wins
A call center scorecard offers a lot more than agent performance & CX metrics. Learn how scorecards uncover hidden insights & save time.
Best Practices for Speech Analytics Technology in Call Centers
Getting optimal results from speech analytics technology in call centers requires strategy. Consider these best practices before you buy.
7 Ways to Improve the Credit Union Member Experience
These 7 tips can help credit unions develop the tools and skills needed to always ensure an excellent member experience.
5 Questions to Gauge Your Need for Automated Quality Monitoring
If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.
CallFinder is Moving to Support New Growth
CallFinder is very pleased to announce that on March 1st, 2022, we are moving to a new location! While we are still located in South Burlington, Vermont, we're expanding to a larger space to better serve our growing customer base You can find our new offices at the following address:[...]
What Is Customer Lifetime Value?
Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]
3 Ways to Ensure Credit Union Regulatory Compliance
We live in a world full of information available at our fingertips Unfortunately, this information is also available to people with less than honorable intentions For this reason, many industries have strict regulations to protect both businesses and consumers Perhaps the most regulated[...]
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
New: Emotion Detection & Scorecard Enhancements from CallFinder
More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]