CallFinder Blog

CallFinder Blog

5 Things to Consider When Choosing a SaaS Solution

Software as a Service (SaaS) has grown in popularity over the years Any browser-run program is considered a SaaS solution, especially in offices and remote workspaces SaaS solutions tend to be cloud-based, which means there is no hardware to install or register And most SaaS solutions are offered[...]

Read Post

Managing Contact Center Agents During COVID-19

Last week, we discussed how the COVID-19 pandemic has impacted the customer experience, and we briefly addressed its effect on contact centers In this article, we take a closer look at how contact center agents are adjusting to meet customer expectations More specifically, we will discuss how to[...]

Read Post

5 Ways to Improve Call Center Agent Performance

Your contact center agents carry the huge responsibility of representing your business and your brand Not only are they at the front lines of handling customer questions, requests, and problems, but how they conduct themselves directly impacts the customer experience That impression can determine[...]

Read Post

Which Contact Center Metrics Should You Track?

What Are Contact Center Metrics If you understand the importance of the customer experience, you know that contact centers play a vital role in a company’s success Conversations with agents are often the first contact a customer has with a company; therefore, agent interactions play a huge[...]

Read Post