CallFinder Partners with Lawson Concepts
CallFinder Announces Partnership with Lawson Concepts to Deliver Speech Analytics Solutions to Clients Looking to Improve the Customer Experience BURLINGTON, Vermont, March 16, 2015 – CallFinder® (https://wwwmycallfindercom) announces today a strategic relationship with Lawson Concepts, LLC to[...]
Speech Analytics is Not a Replacement for Skilled Human Management
There are many benefits to using speech analytics technology within your organization Speech analytics software mines 100% of call content in a matter of minutes to gather data from actual customer interactions, which is crucial to business decision making Efficiency is improved, cost savings[...]
Speech Analytics: Magic, Mystery or Method?
Guest article by Chris Lawson, Lawson Concepts, Inc Who doesn’t love a good whodunit As an avid mystery reader, I enjoy the plot twists and turns and characters that flip-flop between villain and hero The butler did it – no, that’s too obvious – okay, it has to be the shy and[...]
How Speech Analytics Brings Value to Many Departments
When you think about speech analytics, what’s the first image that comes to mind If it’s a call center agent, wearing a headset and chatting away with a customer, you aren’t alone Of course the call center is the first thing that pops into your head Speech analytics technology assists the[...]
5 Call Center Taboos to Avoid
The call center is one of the most important departments in an organization Call center agents have the most direct contact with your customers, the people who decide whether or not to buy from you and who ultimately determine whether your business soars or sinks And yet, considering how important[...]
How Your Competitors Are Utilizing Speech Analytics
Speech analytics software is being utilized in call centers of all sizes and across a wide variety of industries today That’s because the benefits of implementing a speech analytics solution far outweigh any associated costs Even if you aren’t yet using speech analytics in your call center, you[...]
Cloud-Based Speech Analytics Doesn't Affect Phone Systems
While researching call recording and speech analytics solutions, a few common questions that often arise are, “How does it affect my current phone system” and “Do I need to purchase a new phone system that is supported” Luckily, when deploying a cloud-based speech analytics solution, no[...]
Affordability of Cloud-Based Speech Analytics Solutions
In order to succeed today, a company must be customer focused in addition to providing a great product and/or service Customers are often willing to pay more for a better experience, and will stop buying from a company that provides poor customer service In addition, they are likely to tell others[...]
4 Uses For Speech Analytics Software In Call Centers
The latest advancements in contact center monitoring technology, specific to incoming customer phones calls, enables businesses to automatically mine large numbers of stored calls for valuable customer data and business insights For example, speech analytics software empowers you to quickly search[...]