CallFinder Blog

CallFinder Blog

CallFinder Partners with Lawson Concepts

CallFinder Announces Partnership with Lawson Concepts to Deliver Speech Analytics Solutions to Clients Looking to Improve the Customer Experience BURLINGTON, Vermont, March 16, 2015 – CallFinder® (https://wwwmycallfindercom) announces today a strategic relationship with Lawson Concepts, LLC to[...]

Read Post

Speech Analytics: Magic, Mystery or Method?

Guest article by Chris Lawson, Lawson Concepts, Inc   Who doesn’t love a good whodunit As an avid mystery reader, I enjoy the plot twists and turns and characters that flip-flop between villain and hero The butler did it – no, that’s too obvious – okay, it has to be the shy and[...]

Read Post

How Speech Analytics Brings Value to Many Departments

When you think about speech analytics, what’s the first image that comes to mind If it’s a call center agent, wearing a headset and chatting away with a customer, you aren’t alone Of course the call center is the first thing that pops into your head Speech analytics technology assists the[...]

Read Post

5 Call Center Taboos to Avoid

The call center is one of the most important departments in an organization Call center agents have the most direct contact with your customers, the people who decide whether or not to buy from you and who ultimately determine whether your business soars or sinks And yet, considering how important[...]

Read Post

How Your Competitors Are Utilizing Speech Analytics

Speech analytics software is being utilized in call centers of all sizes and across a wide variety of industries today That’s because the benefits of implementing a speech analytics solution far outweigh any associated costs Even if you aren’t yet using speech analytics in your call center, you[...]

Read Post

Affordability of Cloud-Based Speech Analytics Solutions

In order to succeed today, a company must be customer focused in addition to providing a great product and/or service Customers are often willing to pay more for a better experience, and will stop buying from a company that provides poor customer service In addition, they are likely to tell others[...]

Read Post

4 Uses For Speech Analytics Software In Call Centers

The latest advancements in contact center monitoring technology, specific to incoming customer phones calls, enables businesses to automatically mine large numbers of stored calls for valuable customer data and business insights For example, speech analytics software empowers you to quickly search[...]

Read Post