Kate R

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4 Uses For Speech Analytics Software In Call Centers

Improving ROI is the ultimate goal of most businesses, so having technology in place to ensure the right data is captured consistently is critical. With the volume of insights moving through contact centers today, implementing and leveraging speech analytics software should be a focus as we move further into the area of customer experience metrics, and leveraging data to make that process better…. Read more

Motivate Agents By Monitoring Their Calls – No, Really!

Opportunity is ripe to increase revenues simply by making sure your team is providing your customers with the best possible experiences to turn them into loyal customers for the long haul.Speech analytics technology will help you extract customer insights to leverage and use to change customer service processes and more to improve their experiences…. Read more