Kate R

Blog

Use Speech Analytics to Achieve Customer Satisfaction in 2016

When asked which customer service channel people prefer to use on a regular basis, the phone wins, hands down with 81% of survey respondents reporting that it is their preferred choice when contacting a company’s customer service. Monitoring phone calls for compliance, quality assurance, and overall insights continues to be more important than ever…. Read more

Contact Center Must-Haves for 2016

Keep customers happy by incorporating these must-haves into your contact center in the New Year, and be sure to strongly consider speech analytics to access the actual voice of your customers – the unquantifiable data that can be processed and analyzed for business insights…. Read more