CallFinder Blog

CallFinder Blog

Speech Analytics: Impacting the Financial Industry

The financial industry is one of the largest business fields in the world  But traditional financial institutions are lately finding themselves vying not only with each other, but with the rising presence of online businesses, such as e-banks, as well  Therefore, they need to make changes[...]

Read Post

Automated Call Scoring: Focus On Customer Experience

In days past, businesses operated with a market-centric strategy, meaning their focus was primarily on their products and how best to sell them to the public But times have changed, and businesses now understand that in order to be successful, they must instead be customer-centric Customers[...]

Read Post

Improve Call Center Efficiency With Speech Analytics

With a phone call remaining the preferred way for most people to reach out to a business, many companies find themselves with a conundrum:  How to provide a top quality experience to all of their customers while maintaining a high level of efficiency  It is possible to improve call center[...]

Read Post

Support Your Call Center with Speech Analytics

Often when you think about a call center, negative thoughts may come to mind, and often the stories we hear of poor customer experiences is due to an interaction they've had with a call center agent Coming to mind right now is the example that gained national attention last year when a[...]

Read Post