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Brian Mayo Joins CallFinder Speech Analytics as Senior Software Engineer

BURLINGTON, Vermont, September 27, 2018 – CallFinder, a leading provider of speech analytics solutions, recently added Brian Mayo to its team as Senior Software Engineer Mayo is responsible for application development of CallFinder’s proprietary software, as well as service provisioning and[...]

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Simple Ways to Meet Your Customer’s Expectations

Today’s consumers hold the power when it comes to a business’s success, and they know it That’s why it is so important to ensure customers receive a consistently excellent experience each time they interact with a business Recent studies show that 77% of consumers say the experience they[...]

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Are Electric Companies Meeting the Customer Demand for Green Technology?

Electric Companies and Grid Modernization Last month, we discussed the challenges facing the utilities industry as it moves to a modernized power grid One of those challenges is the growing customer demand for more control over their electricity consumption and for more access to smart[...]

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CallFinder Welcomes Dan Sorrell as New CTO

Welcome Aboard, Dan! BURLINGTON, Vermont, August 6, 2018 – Leading speech analytics solution provider CallFinder is pleased to announce the addition of Daniel Sorrell to the team as the new Chief Technical Officer As CTO, Sorrell oversees CallFinder’s development and[...]

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Stop Losing Customers to Long Hold Times!

Losing Customers Stop putting them on hold! It's probably no surprise that businesses are losing customers every day by putting them on hold According to a PwC Customer Experience Survey, “In the US, even when people love a company, 59% will walk away after several bad experiences, 17% after[...]

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True Facts About the ROI on Speech Analytics

Need to convince the decision makers at your company that the ROI on speech analytics justifies the cost Here are true facts about the return on investment with speech analytics technology ROI on Speech Analytics: Sales A speech analytics solution will boost sales It's that simple But we[...]

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Data Analytics Strategies for Grid Modernization

What is Grid Modernization Grid modernization is becoming a household term now that more utility customers are demanding more efficient technology Smart thermostats, tankless water heaters, solar power, and other advances in technology are all part of grid modernization "It's a nice way to say[...]

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Call Center Quality Assurance Best Practices

Call Center Quality Assurance Best Practices in 2018 A recent study revealed that by the year 2020, consumers will place more importance on service from a business than on price or product [1] Not surprising, considering that 86% of people today are willing to pay more for a better[...]

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Voice Analytics vs. Speech Analytics: Key Differences

Your business has access to more customer data than ever before, particularly in your contact centers But how do you know what to do with all that data Two solutions that can help are speech analytics and voice analytics While both solutions analyze phone conversations to provide customer and[...]

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