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5 Must-Have Skills for Customer Service Managers

Many companies say they prioritize the customer experience, but do they really understand just how important it is According to HubSpot's research, nine out of ten Americans use customer service as a deciding factor when choosing where to take their business And 58% of consumers would switch to a[...]

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5 Ways to Use Speech Analytics Beyond the Contact Center

An automated quality monitoring solution with speech analytics has proven its worth in the contact center Speech analytics technology improves both agent performance and customer experience with automated tools, such as call transcriptions, sentiment analysis, agent scorecards, and more But the[...]

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How to Get More Students Enrolled Without Hiring More Staff

Given COVID's impact on just about every industry, it may be no surprise that many academic institutions saw a decline in enrollment rates in the last year In a recent College Board enrollment report, data shows that 2-year institutions were hit especially hard, as their enrollment rates[...]

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Kick-Start Your Quality Management in 2021: Announcing CallFinder Insights

If 2020 has taught businesses anything, it's how to adapt The COVID-19 pandemic has been the driving force behind innovations in quality management technology and agent monitoring tools But even for businesses fortunate enough to have work-from-home capabilities, a struggling economy has created[...]

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How Does Speech Analytics Work? An Insider’s Guide for Newbies

Before CallFinder hired me as the new Digital Marketing Specialist, I knew nothing about speech analytics So I Googled phrases like, "How does speech analytics work" or "What is speech analytics" to prepare for my interview My searches often resulted in articles with overly-complicated[...]

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What is SaaS Vs. MSaaS: Key Differences & Benefits

What is SaaS In Brief In a previous blog, we shared five tips on finding a SaaS solution that is right for your business The article provides a full definition and examples of SaaS solutions And one of those tips strongly suggests that you choose a Managed SaaS solution (MSaaS) over a[...]

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