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5 Questions to Gauge Your Need for Automated Quality Monitoring

"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]

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How to Impact Revenue in 2022 with Speech Analytics Software

As the end of 2021 approaches, it's time for companies to assess their strategies over the past year Business leaders are digging deep to determine what worked, and what didn't work And they will go to great lengths to find every new opportunity for growth in 2022 Whether you run a call center[...]

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5 Ways to Use Speech Analytics Beyond the Contact Center

An automated quality monitoring solution with speech analytics has proven its worth in the contact center Speech analytics technology improves both agent performance and customer experience with automated tools, such as call transcriptions, sentiment analysis, agent scorecards, and more But the[...]

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