NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.
Improve Coaching with CallFinder’s Speech Analytics Software
No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
How to Impact Revenue in 2022 with Speech Analytics Software
As the end of 2021 approaches, it's time for companies to assess their strategies over the past year Business leaders are digging deep to determine what worked, and what didn't work And they will go to great lengths to find every new opportunity for growth in 2022 Whether you run a call center[...]
Hidden Costs of Manual Call Monitoring
Still manually monitoring calls? Then you’re not really monitoring your agents or your CX. Learn how you’re also wasting a lot of money on hidden costs.
Why Your Data Collection Strategy Is Holding You Back From Getting Results
Henry Ford once said, “Obstacles are those frightful things you see when you take your eyes off your goal” Solid advice from one of the most successful business leaders of the 20th Century But without clear business goals, companies can’t take full advantage of 21st Century technology[...]
Risk Management and Compliance with Speech Analytics
In today’s contact center, risk management and compliance are not just best practices Certain laws and governing bodies regulate how call centers handle sensitive data Because non-compliant agents are a costly risk, both through unsatisfied customers and monetary penalties, monitoring calls is[...]
How Does Speech Analytics Work? An Insider’s Guide for Newbies
Before CallFinder hired me as the new Digital Marketing Specialist, I knew nothing about speech analytics So I Googled phrases like, "How does speech analytics work" or "What is speech analytics" to prepare for my interview My searches often resulted in articles with overly-complicated[...]