NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Advantages of Working With CallFinder for Credit Unions
Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.
How to Get More Students Enrolled Without Hiring More Staff
Given COVID's impact on just about every industry, it may be no surprise that many academic institutions saw a decline in enrollment rates in the last year In a recent College Board enrollment report, data shows that 2-year institutions were hit especially hard, as their enrollment rates[...]
3 Reasons End-of-Call Surveys Won’t Help You or Your Agents
If you’ve ever called customer service, you’ve probably heard an automated voice asking you to stay on the line after the call to take a quick survey Many businesses use these end-of-call surveys to obtain info on customer interactions and improve the overall customer experience But despite[...]
Hidden Costs of Manual Call Monitoring
Still manually monitoring calls? Then you’re not really monitoring your agents or your CX. Learn how you’re also wasting a lot of money on hidden costs.
What is Overtalk And Why Your Agents Should Avoid It
What is overtalk and why should you care? This post explains why agents talk over customers, how it impacts CX, and how to resolve it.
Speech Analytics: Not Just for Contact Centers
Speech analytics solutions are valuable quality monitoring tools because they provide insights into contact center performance But what if your company doesn’t have a designated contact center Can you still benefit from speech analytics Absolutely! Speech analytics can be used by any[...]