Move Your Call Center Into The Future With Automated Call Scoring
If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.
5 KPIs for Improving Call Center Efficiency
Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.
Improve Coaching with CallFinder’s Speech Analytics Software
No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.
5 Questions to Gauge Your Need for Automated Quality Monitoring
If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.
How to Impact Revenue in 2022 with Speech Analytics Software
As the end of 2021 approaches, it's time for companies to assess their strategies over the past year Business leaders are digging deep to determine what worked, and what didn't work And they will go to great lengths to find every new opportunity for growth in 2022 Whether you run a call center[...]
How to Get More Students Enrolled Without Hiring More Staff
Given COVID's impact on just about every industry, it may be no surprise that many academic institutions saw a decline in enrollment rates in the last year In a recent College Board enrollment report, data shows that 2-year institutions were hit especially hard, as their enrollment rates[...]
Common Uses of Speech Analytics for Insurance Companies
Insurance companies often struggle to stand out in a market flooded with agencies offering similar products One of the key differentiators among competitors is customer experience While customer surveys once offered valuable data on agent performance, this outdated method for gaining feedback is[...]
Hidden Costs of Manual Call Monitoring
Still manually monitoring calls? Then you’re not really monitoring your agents or your CX. Learn how you’re also wasting a lot of money on hidden costs.
How Does Speech Analytics Work? An Insider’s Guide for Newbies
Before CallFinder hired me as the new Digital Marketing Specialist, I knew nothing about speech analytics So I Googled phrases like, "How does speech analytics work" or "What is speech analytics" to prepare for my interview My searches often resulted in articles with overly-complicated[...]