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5 Must-Have Skills for Customer Service Managers

Many companies say they prioritize the customer experience, but do they really understand just how important it is According to HubSpot's research, nine out of ten Americans use customer service as a deciding factor when choosing where to take their business And 58% of consumers would switch to a[...]

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5 Ways to Use Speech Analytics Beyond the Contact Center

An automated quality monitoring solution with speech analytics has proven its worth in the contact center Speech analytics technology improves both agent performance and customer experience with automated tools, such as call transcriptions, sentiment analysis, agent scorecards, and more But the[...]

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