Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
While you may be sick of hearing about the "new normal," the undeniable truth is that COVID-19 has changed the customer experience forever Consumers have inevitably expanded their online presence, and their digital behaviors continue to shift as customers switch to brands offering more[...]
Given COVID's impact on just about every industry, it may be no surprise that many academic institutions saw a decline in enrollment rates in the last year In a recent College Board enrollment report, data shows that 2-year institutions were hit especially hard, as their enrollment rates[...]
Do You Know Your Average Handle Time Average Handle Time, or AHT, is an important metric for nearly every contact center The less time an agent spends helping a caller with a question or a problem, the more calls they can answer in a given period of time Businesses strive to have the lowest AHT[...]
Before CallFinder hired me as the new Digital Marketing Specialist, I knew nothing about speech analytics So I Googled phrases like, "How does speech analytics work" or "What is speech analytics" to prepare for my interview My searches often resulted in articles with overly-complicated[...]
Why Call Analytics Matters Call analytics refers to accessing and analyzing phone conversation data to gain valuable and applicable insights An automated call monitoring solution with call analytics can have numerous benefits From enhancing contact center agents’ skills to boosting sales and[...]
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