Speech Analytics Technology Can Be Used by Every Department
Increase customer satisfaction and measure call script compliance with CallFinder call recording and speech analytics software.
Call Center Recording Strengthens Customer Relationships
Strengthen customer relationships by using CallFinder’s speech analytics solution to record and monitor calls automatically.
Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.
Six Reasons Your Business Needs Call Monitoring Technology
Customer interactions are complex, full of information, and a crucial resource for evaluating performance. Here are 6 reasons you need call monitoring technology.
Build Customer Relationships with Speech Analytics
The company-customer relationship is certainly not a simple one It is complex and multifaceted with a lot of moving parts Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]
Is Your Business Compliant?
Are you in the business of revenue recovery If so, you need to know thisthe mini-Miranda should be your agents’ best friend Legally, your agents all MUST be reading a mini-Miranda to the people they are calling Do you know if your agents are doing this If not, the risk to your[...]
Speech Analytics Software Helps Companies Harvest Business Intelligence
Learn how speech analytics automatically analyzes recorded calls for quality assurance, script compliance, customer experience, and more.
Career College Saves Time and Resources with CallFinder Speech Analytics
Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]
800response Brings CallFinder Speech Analytics to the SMB Market
BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]