Business Insights: What To Learn From Phone Calls
One might not think that some simple phone calls could make much of a difference, but that kind of thinking needs to be changed badly A number of business insights have been created as a result of monitoring telephone interactions between customers and employees The Mountain Of Data The amount of[...]
Call Center Monitoring Tools Help Ensure Customer Satisfaction
Although the technology-oriented means of trade and commerce have provided entrepreneurs with the ease of setting up a business, it is very difficult to keep up with the constantly changing consumer demands Most entrepreneurs with big business budgets, hire consultants to plan business strategies,[...]
Why Business Intelligence Benefits Everyone
It doesn’t matter how much you think you know what is going on in your business, you don’t really know until there is evidence provided This evidence is known as business intelligence It is literally any information that you collect about the goings on in your business, and it is[...]
Why Customer Service Phone Calls Can Yield the Best Business Insights
When people actually pick up the phone and call you, (in today’s web and social media friendly world), there’s usually a strong reason Unless your business’ main target market is an older and more mature one, a phone call is a big deal Either it means that your customer[...]
Work Smarter, Not Harder with A Business Intelligence Software Package
"This call may be monitored for quality assurance" Any one of us who has ever called a customer service center has heard that profound eight word sentence Well, to monitor a few calls here and there may be a sound move to ensure quality in your business’ customer contacts But, what if you had[...]
Reasons Your Small Business Needs Call Recording
CallFinder provides many benefits for any business or agency, including a positive experience for their customers. Learn why your business should record and analyze calls.
Audio Mining vs. Speech Analytics
Learn how companies use CallFinder’s speech analytics technology (aka audio mining) to find key insights and improve business performance.
What is the Implementation Process Like at CallFinder?
Whether your goal is to gain competitive and market intelligence, ensure risk compliance, monitor agent performance, or measure the customer experience, CallFinder makes it easy to implement a speech analytics solution.
Role of Contact Center and Marketing in Customer Relationship Management
The time is now for contact centers, customer service departments, and marketing departments to work together! Peppers & Rogers Group recently wrote an article that shares this perspective, highlight that "Visionary companies are shifting their contact centers away from being reactionary[...]