CallFinder is very pleased to announce that on March 1st, 2022, we are moving to a new location! While we are still located in South Burlington, Vermont, we're expanding to a larger space to better serve our growing customer base You can find our new offices at the following address:[...]
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
If 2020 has taught businesses anything, it's how to adapt The COVID-19 pandemic has been the driving force behind innovations in quality management technology and agent monitoring tools But even for businesses fortunate enough to have work-from-home capabilities, a struggling economy has created[...]
Get to Know Our Analysts At CallFinder, we take pride in our Client Services, and part of what makes that service so unique are the people who make up our Analyst team So we thought it was time our customers and readers got to know them on a more personal level This week, we're featuring[...]
by Laura Noonan, published in Dealer Marketing Magazine Online - September 2012 It’s inescapable — we live in a world that is driven by data Many GMs, sales managers, and their teams are tasked with compiling masses of data to be categorized, analyzed, digested, and relayed back to[...]
As published in Speech Technology Magazine: New technology advancements make customer intelligence tools more available to everyone Customer intelligence provides a detailed understanding of the experience customers have when interacting with a company, and supports the decisions businesses make[...]
It takes time and resources to listen to call recordings and identify those that need your attention Speech analytics technology is the process of analyzing recorded calls for you to glean information that helps improve operations within the sales and customer service departments of a company When[...]
Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]
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