A Guide to Remote Call Center Monitoring
Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
Move Your Call Center Into The Future With Automated Call Scoring
If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.
Call Center Scorecard Use Cases & Quick Wins
A call center scorecard offers a lot more than agent performance & CX metrics. Learn how scorecards uncover hidden insights & save time.
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
New: Emotion Detection & Scorecard Enhancements from CallFinder
More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]